Customer Advocate (Account Executive)
What is Customer Advocacy?
Customer Advocacy is a business model based on customer satisfaction. It is all about helping customers to solve their business challenges. We do not believe in cold calls and traditional high-pressure quota-driven sales. We believe in the power of the LogicManager solution, and our ability to provide excellent customer experiences. The Customer Advocate's role is responsible for the full customer acquisition lifecycle to clarify customer needs and priorities, demonstrate how our packaged software solutions are a match for those needs and champion the customer’s business case. Learn more about LogicManager's Customer Advocacy philosophy in this short video with an overview from our CEO.
About the Position
As a Customer Advocate, the LogicManager name for Sales Account Executive, you work with inbound marketing qualified leads who request follow-ups and support for their decision-making process. You will first join our training program to receive industry and solution certifications, before transitioning into a full-time position as a Customer Advocate. This program is designed to provide a cross-functional view of our sales operations and our customer life-cycle to accelerate your skills as a subject matter expert in the governance, risk, and compliance field and as a consultative sales professional. Take our Customer Advocacy aptitude assessment to determine your career strengths and realize your potential!
About LogicManager
LogicManager is a Boston-based software company recognized on Deloitte's Fast 500 as one of North America's fastest-growing technology companies. We’re actively preparing for our IPO, profitable, and place a heavy emphasis on promoting from within. We are recognized by Gartner and Forrester Industry Analysts as leaders and Great Places to Work certified for our company culture. We build enterprise risk management software that empowers thousands of organizations around the world to uphold their reputations while protecting their customers, investors, and communities in the See-Through Economy. We believe even the toughest problems can be solved with innovative solutions. Join LogicManager and together we can build a better tomorrow.
What you'll be doing on our team
- Educate and guide prospects through the customer journey to help them learn how LogicManager can manage their risks and achieve their goals
- Engage 1:1 with prospective customers to gain insight into their business challenges and how they perform their role
- Demonstrate LogicManager’s software to our inbound marketing qualified leads
- Close business with new and existing customers to meet quarterly revenue targets and customer goals
- Gain certifications in our industry-leading solutions areas: enterprise risk management, security & privacy, vendor management, compliance, internal audit, policy management, incident management and other areas
- Collaborate with marketing and technology teams on enhancements to existing solutions and/or releases new products
- Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future
- Grow your career through active participation in our company culture
About you and what skills you’ll need
- College degree in any major
- 3-5 years experience in a customer facing role
- Enterprise or consultative selling experience is a plus
- Excellent communication skills
- Strong proactive problem solving skills
- An immense satisfaction in being busy and productive and have a constant need for goal attainment
- A strong desire to continuously improve through learning, and are energized by the gaining and processing of something new and useful
- Have a sharp focus on your goals and accountability for daily, weekly and monthly activities to achieve them
- History of volunteer work, varsity sports or extracurricular leadership roles is a plus
- Commitment to working an east coast time zone to collaborate in daily stand-ups, cross-functional teams and company huddles
- Requires a strong Internet connection and familiarity with digital platforms like Zoom, Google Docs and Slack
More about LogicManager
- Award-Winning Culture: We’re named Best Place to Work / certified as a Great Place to Work® every year since 2016. We are committed to a robust collaborative mission-driven culture, and we believe that results matter more than when or where they’re produced and remote work may become a desired norm for many LMers even after COVID-19.
- Industry Leading Customer Satisfaction: Top 30 fastest growing tech company in Boston and top 500 in North America. We recognized for our industry's highest customer ratings and leadership recognition by Forrester and Gartner for our ability to execute.
- Health and Safety: We put our employee's health and safety first and support our employees' choice to relocate to where they feel is best for them and their families and work from home.
- Collaborative Offices: Although we are now all working remotely due to COVID, many of us look forward to returning to our modern, open floor layout designed for cross functional collaboration and employee growth. We also have conference rooms and meeting space for brainstorming sessions and team meetings.
- Downtown Location: We are located in Boston’s growing Seaport and Innovation District with great views of the channel and within walking distance to many restaurants, cafes, bars, and shops. Our offices are easily accessible by public transportation and a quick walk from South Station.
- Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, company stock options, paid vacation, community service days, and more. We also celebrate our successes with frequent company-sponsored lunches, happy hours, events, and other perks. (We reinvent these employee activities virtually for now, and look forward to brighter days ahead)
- Leadership with a Vision: We are profitable, cash flow positive, rapidly growing and control our destiny as we have no VC funding! We are a workforce of thought leaders and dynamic innovators coming together with a vision to dramatically improve the way companies protect their reputations in the See-Through Economy.
LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.
We believe a Diverse and Inclusive work environment results in better decision making. It allows LogicManager to work better together for our employees and our customers.
By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes. LogicManager's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.