Who is Interactions?

Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of the Sales team, you will thrive at building relationships with the top brands in the country. The ideal candidate will work with sophisticated enterprises, enjoy pipeline generation, understand customer requirements, and determine how to solve problems for our clients.

The primary responsibility of the Business Development Representative (BDR) is to conduct prospect research, and perform active outreach to appropriate executives in specifically targeted prospect North American enterprises in order to facilitate introductions and meaningful engagement with our direct enterprise sales organization, including conference calls, onsite meetings, webinars. The BDR collaborates closely with Sales and Marketing staff, with the ultimate objective to identify and drive qualified sales opportunities.

Essential Job Functions*:

• Follow the Interactions’ established pre-sales process in an effort to complete the sales cycle
• Research and identify each of the following within assigned accounts using various software applications:
  • Key contacts across relevant functions
  • Strategic objectives as set by prospect CEO
  • Key company initiatives that relate to Interactions’ value proposition
  • Organizational chart for relevant functions
  • Current vendor relationships
  • Customer Care channels in service
  • CSAT metrics/scores
  • Previous positions held by key executives
  • Key competitors, and how their customer care programs compare to best of breed within their sector
• Maintain contact and communication with prospects who are interested but not yet ready to engage in meetings; includes timely and compelling email follow up.
• Use marketing materials and established communications templates, engages with prospects to obtain first call meetings.
• Perform active outreach with a goal to confirm meetings for the sales team.
• Work closely with sales team to ensure communication toward prospect is on point.
• Use standard processes and communications templates to drive attendance to company sponsored events and follow-up on potential leads generated from proactive marketing campaigns of all types.
• Use Salesforce.com to document and maintain all activities associated with assigned prospects.

Other Duties and Responsibilities:

• Potential travel to company sponsored events to include meetings, training and trade shows.

Preparation, Knowledge, Skills and Abilities:

Required:

• Bachelor’s Degree
• 1-3+ years work experience.
• Exceptional time management, organizational skills and attention to detail.
• Strong written and verbal communication skills required. Must be articulate and well spoken; able to interact with senior executives and be taken seriously.
• Resilient. Demonstrated ability to remain motivated and productive to reach long-term goals.
• A high degree of personal character and integrity.
• Demonstrated ability to work collaboratively as part of a team effort.
• Solid IT skills:  salesforce.com, MS Office, Google Docs.

Pluses:

• Bachelor’s Degree: Communications and/or Business major preferred.
• Familiarity with the contact center / customer care market ecosystem and operations environment.
• Some work experience in a sales or marketing support position.

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.