Business Development Manager - Japan

| Somerville
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RightHand Robotics (RHR) is global leader and provider of robotic piece-picking solutions for e-commerce, retail, pharma, health & beauty, grocery, third party logistics (3PL) and other industries. Our industry leading solutions enable warehouse operators to maintain predictable throughput and scale with high productivity as operations grow. RHR’s technology is a software-driven, hardware-enabled solution that enables our robots to fulfill orders by picking and placing everyday items, even those that it has never seen before.

RHR is experiencing strong demand for our product, RightPick, in both the US and international markets. We are looking to grow our team with a business development manager for the Japan market.  

We are seeking an independent and self-motivated individual to join our business development team to grow our business in the Japan market.  The ideal candidate will have a technical sales background, a consultative sales approach, warehouse and logistics experience, and a track record of success in growing sales for technology based products.

This key contributor will drive the sales process end-to-end with customers and partners: qualifying and developing leads, identifying sales opportunities, building key relationships with customers, leading and closing sales negotiations, and growing sales per plan. Additionally, this individual will provide commercial and technical support to our existing customers by coordinating both US and local resources to achieve customer satisfaction.

This role is located in Japan, but regular trips to our headquarters in the Boston area will be required.

 

You will:

Sales

  • Achieve sales targets (bookings and number of robotic picking systems) for direct customers and partner pilot projects that can scale in the future
  • Manage and grow a sales opportunity pipeline across Retail, Distribution, 3rd Party Logistics Providers, and e-commerce to support and validate the sales plan
  • Support integration partners to make sales and support RHR as part of their go to market strategy
  • Travel to customer sites in Japan to discuss customer requirements, sell the RHR value, and make sales presentations to key decision makers 
  • Actively participate in trade shows and marketing events to grow the RHR’s presence in Japan

Account Management

  • Support existing customers to achieve total customer satisfaction and referenceability to enable growth in the Japanese market
    • Manage project schedules and deliverables to the customer
    • Manage customer expectations about product performance and project / feature timelines 
    • Bridge communication between customers and RHR engineering by collecting performance feedback, etc
    • Participate in weekly internal and external customer meetings to support the ‘voice of the customer’
    • Identify and manage risks to customer success
  • Work with RHR product team to guide product to meet Japanese market requirements

You:

  • Have recent and significant (5+ years) experience closing capital equipment deals ($150K-$2.0M) which include hardware, software, and professional services
  • Work well in a team environment with technical solutions and engineering people to create a system design and proposal which meets the customer needs
  • Have experience in a small company or startup environment, and are comfortable working within a fast paced environment
  • Have strong organization and time management skills
  • Have excellent communication of technical and business concepts in English and Japanese  (verbal and especially written) 
  • Bonus: relevant experience in warehouse automation or supply chain

Travel

Position will require 40-60% travel. Frequent visits to prospect sites and existing customer sites throughout the region.

We offer:

  • The opportunity to make an immediate and visible impact in an early stage company with lots of potential.
  • Passionate and fun teammates.
  • Flexible vacation and work schedule.
  • Generous premium coverage for medical and dental plans.
  • Robots, galore!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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Location

RightHand Robotics is located in vibrant Union Square!

An Insider's view of RightHand Robotics

What’s the vibe like in the office?

Our office building is a historic post-office with residual architectural elements from the 1930's. The vibe is come-as-you-are, casual, laid back, and friendly. The office is constantly bustling with activity from both team members and robots running 24/7. Our collective interests include FOOD and drink, and general intellectual curiosity.

Colleen MacNeil

Office Manager

How does the company support your career growth?

There's never a shortage of tasks you can take on, and therefore I am able to create the job I want as I go. Whenever I ask for more things to do I'm always given new projects. My managers take a sincere interest in what I've got going on and where I see my career going.

Tabitha Akaktan

Operations Administrator

What are RightHand Robotics Perks + Benefits

RightHand Robotics Benefits Overview

RHR is an exciting fast-paced start-up with a flexible work culture and a multitude of generous benefits and perks. We are a company of self-proclaimed foodies so we always have good food, snacks, and drinks stocked in our kitchen and at many company-sponsored events. We have an amazing health plan that includes dental, vision, and mental health coverage, and we also offer stock options.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Team members go to the nearby rock climbing gym together often, and we have daily in-office group meditation.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We have a flexible work schedule where employees can come and go as they please. We support flexibility required due to family/personal obligations, and needing to coordinate with our overseas offices
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
A few times a year we have low-key company sponsored events for our team where friends and family are invited to participate.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
RHR has annual company outings.
Stocked Kitchen
RightHand has a fully stocked kitchen including unlimited snacks, coffee, tea, filtered water and carbonated water, soft drinks, ice cream, and a candy table with Haribo's and Mars' greatest hits.
Some Meals Provided
Our kitchen is stocked with some breakfast goods, including cereals, granola bars, and fruit, and we have a catered team lunch every Friday.
Happy Hours
Happy hours are hosted once every other week with food and drink provided.
Parking
Pet Friendly
RHR's pet policy is dog friendly. Employees can bring in their dog any time, and we try to coordinate with other dog owners via our #pets Slack channel.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
RHR hosts lunch and learns around once a month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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