Who is Interactions?

Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of the Sales team, you will thrive at building relationships with the top brands in the country. The ideal candidate will work with sophisticated enterprises, enjoy pipeline generation, understand customer requirements, and determine how to solve problems for our clients.

With its Headquarters in the Boston area, Interactions LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic market spaces. Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to enhance communicates with their customers every day.

At Interactions, we are committed to transforming customer experience and are passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that advance the skills, interests, careers, and lives of our employees. Come join our growing team!

To support our continued growth, Interactions is hiring an Associate Sales Director. The Associate Sales Director is responsible for sales of Interactions solution offerings to a set of Named Accounts within a given vertical market segment covering the US and Canada. The primary objective of the sales group is to meet and exceed bookings and revenue expectations by prospecting and selling to new customers, growing existing customer revenues and providing solutions to all customers through a consultative relationship. The Associate Sales Director serves as a member of the account team and is expected to build effective relationships with across the whole organization in order to be most effective.

• Responsible for expediting sales for the aligned team

• Responsible for strong understanding of the business dynamics of the assigned vertical segment:

  • what drives customer investment behaviors;

  • strategies applied to create compelling business value

• Coordinate and attend trade shows & events in assigned vertical 

• Collaborate with Business Analyst team on development of business cases, proposals, and legal contracts both internally and externally

• Responsible for effective articulation of Interactions' unique selling points and value proposition as well as a broad understanding of key market competitors

• Responsible for input and maintenance of sales data and performance within salesforce.com CRM

• Responsible for attendance and successful completion of required training classes and various developmental activities. Must be able to demonstrate proficiency in understanding Interactions' Products and Service

• Expedite sales process so that we can build productivity of the sales organization

• Grow sale expertise and knowledge over time, to eventually develop, plan and sell new accounts if that is the aspiration of the individual 

• This will have alignment to team quota as a measure of success, not be owner of clients nor own quota

• Estimate travel time 30% 

Required Qualifications:

• Bachelor's Degree in engineering, computer science, business, communications or closely related field.

• Minimum of 3 years in a Business Development sales experience

• Ability to work independently and as a team player

• Must be an articulate communicator and instinctive listener.

• Exceptional relationship builder.  Able to establish personal credibility and trust with prospects and customers. 

• Adaptability and flexibility in a fast paced environment 

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.