Account Manager

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Account Manager
Thought Industries
 
About Thought Industries: 
Thought Industries is focused on building cutting edge technology with our customer training Platform for those who are driving the future of online learning. Our goal is to help them build, scale and deliver training and behavior change that leads to higher engagement, product proficiency, and customer retention.
The Role:
Thought Industries is growing fast and recognizes the importance of building a world-class team to fuel our continued success. With significant investment and strong leadership to expand our business, it’s a tremendous time to join the Thought Industries team! In this role you’ll have the opportunity to:
  • Support our clients who are growing their business by driving strong customer success onboarding via a robust learning management program or by expanding their courses and training programs through a world-class learning capsule by maximizing the value of their investment in the Thought Industries platform 
  • Provide a valued voice, where ideas and creative approaches are welcomed
  • Feel a sense of accomplishment as you are empowered to deliver in a dynamic, fun and fast-paced environment
  • Celebrate successes and grow with us

The Account Manager is responsible for handling a subset of our strategic client partners (accounts). These accounts make up the highest percentage of company revenue, and the strategic account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all strategic client matters, anticipate the client’s needs, work within Thought Industries to ensure deadlines for clients are met, and help the client succeed. The Account Manager is also responsible for bringing in expansion business from existing clients. The Account Management role is part of Thought Industries Customer Experience (CEx) team, who is responsible for the overall customer experience, lifetime value and retention. 
What You’ll Do:
  • Develop a solid and trusting relationship between major strategic clients and Thought Industries
  • Drive retention and adoption among our strategic customers by understanding their business needs and helping them succeed
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies, reference checks)
  • Maximize up-selling or cross-selling opportunities
  • Develop a complete understanding of strategic account needs and anticipate strategic account changes and improvements
  • Manage communications between strategic clients and internal teams
  • Strategic planning to improve client results leveraging EBRs, success planning and KPI management
  • Negotiate contracts with client and establish timeline of performance
  • Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
  • Meet all client needs and deliverables according to proposed timelines
  • Analyze client data to provide customer relationship management
  • Expand relationships and bring in new clients

What We’re Looking For:
  • 4-5+ years of professional work experience in sales, management, strategic account management or relevant experience
  • Proven results of delivering client solutions and meeting sales goals 
  • In-depth understanding of company strategic clients and their position in the industry 
  • Extremely strong client management skills and ability to work with customers to demonstrate the value and power of the Thought Industries platform 
  • Intellectually curious with a passion for what you do and a drive to succeed 
  • Adhere to the highest ethical standards and conduct, honors commitments, and treats people with kindness, compassion, trust and respect

Key Skills:
  • Results-driven mentality, with a bias for speed and action
  • Ability to multitask, prioritize, and manage time efficiently
  • Self-motivated and self-directed while also being goal-oriented and organized team player 
  • Excellent interpersonal relationship skills 
  • Strong analytical skills, with the ability to translate data into insights. 
  • Excellent verbal and written communication skills; must be an active listener, a presenter, and a people-person 
  • Experience with SFDC, Gainsight and Zendesk is preferred
  • Strong G-suite skills
  • Comfortable in a startup environment: we move quickly and wear many hats in a dynamic environment

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • Maze Design
    • MiroDesign
    • SmartsheetManagement
    • AirTableManagement
    • GithubManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailgunEmail
    • SendGridEmail

Location

We are in the heart of Downtown Boston, over looking P.O. Square Park. Surrounding us are tons of shops, restaurants, coffee shops and fitness studios

An Insider's view of Thought Industries

What’s the vibe like in the office?

High performance, high energy, low pressure, family; those are some things that come to mind. Every department has its own styles. The common theme is hard work for sure, mixed with business oriented but still relaxed and easy going. Everyone is in it for the next person. It genuinely feels like a family.

Sulaiman

Project Manager

What does your typical day look like?

My day officially begins at 8:30A.M, throughout the day I am in & out of meetings, personalizing emails & prospecting new accounts. Cold calling may not sound glorious , but Thought Industries makes work enjoyable with moments spent chit-chatting with other members of ‘the pit’, petting office dogs, snacking on food & coffee that is provided for us

Jaclyn

BDR Team Lead

How has your career grown since starting at the company?

I joined Thought Industries when we first launched. I learned to wear many hats and understand various aspects by working with/in each department. As we grew I was supported in developing core skills specific to my career passion. Thought Industries continues to support, mentor and develop our employees and that is something to take a lot of pride.

Ryan

Global Sales Manager

What are Thought Industries Perks + Benefits

Thought Industries Benefits Overview

Thought Industries offers a wide variety of benefits and perks, such as: Full Healthcare Options, Dental coverage, Vision coverage, 401K, Remote work, Parental Leave, Team Outings (current Remote Events!), Short Term Disability, Long Term Disability, Life Insurance (STD, LTS & Life Insurance, all fully paid by the company!), EAP Program (fully paid), Home Office Stipend, Meditation & Wellness Apps, Peer Rewards Program, Company Rest Days (day off!)& Other Employee incentives.

Culture
Volunteer in local community
We get together once a quarter and work with our charity in providing to the community. We also make donations as they present themselves. *on pause due to COVID-19- can't wait to resume!
Partners with Nonprofits
We work closely with Boston Cares in giving back to our community
Friends outside of work
Eat lunch together
Intracompany committees
Diversity & Inclusion Committee, Culture Committee
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Thought Industries works with MBTA to provide passes through the Perq Program
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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