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The Sales Operations Manager will support WHOOP's retail business through sales forecasting, contract negotiations, data analysis, and cross-functional collaboration to drive growth and manage reporting.
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
We’re seeking a highly analytical and strategic Sales Ops Manager to support growth across WHOOP’s retail business. This cross-functional role will support the sales team internally on topics including sales forecasting, contract negotiations, compliance & returns reporting, partnering closely with Operations, Analytics, Compliance, Legal and the broader Sales & Marketing team. The ideal candidate is an exceptional problem solver, data translator, and xfn operator who thrives in a dynamic, fast-paced environment.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
RESPONSIBILITIES:
- Review monthly retailer-level sales forecasts & monitor risks & opportunities vs our internal forecasts, working cross-functionally with Operations & Sales
- Collect & analyse retailer returns data, owning internal reporting by retailer and region on a monthly basis
- Support Sales & Marketing team with retailer product set-up processes, liaising with internal cross-functional teams as necessary
- Support the Sales team in contract negotiations by working cross-functionally with legal, finance, operations & compliance as required
- Represent the Wholesale Sales & Marketing team in xfn expansion discussions, understanding compliance requirements & timelines vs our forecasted go-live dates
- Act as project lead for Sales & Marketing on new initiatives or projects that require xfn involvement, sharing regular updates to relevant stakeholders & managing overall timelines
- Work closely with Operations to monitor operational OKRs/KPIs for wholesale, surfacing performance gaps, and recommending corrective actions to the Sales team
QUALIFICATIONS:
- 7-10 years of experience in operations, strategy, analytics, or a commercial function
- Proven ability to interpret complex data and translate it into actionable insights
- Experience managing cross-functional projects and aligning multiple stakeholders
- Entrepreneurial mindset with strong ownership and initiative
- High proficiency in Excel/Google Sheets; familiarity with Sigma, Tableau, or SQL a plus
- Enthusiasm for integrating AI tools into workflows to drive smarter, faster decision-making
- Passion for health, fitness, and performance
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $100,000 - $150,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
WHOOP Boston, Massachusetts, USA Office
1 Kenmore Sq, Boston, MA, United States, 02215
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