Supports daily cash application by posting incoming payments, creating payment loaders, researching unapplied funds and overpayments, resolving payment discrepancies, communicating with customers, and assisting with audits. Maintains accurate reconciliation documentation and collaborates with internal teams to ensure timely payment processing.
Overview
Ferrellgas is looking for a Reconciliation Support Specialist to join the team! This role is responsible for supporting daily cash application activities, researching unapplied funds, and assisting with the resolution of payment discrepancies, including overpayments and misapplied payments. This position works collaboratively with internal teams and customers to ensure accurate and timely payment processing, maintain appropriate documentation, and support account reconciliation activities.
Why You’ll Love Working Here
At Ferrellgas, we’re committed to supporting our team with benefits that promote health, financial security, and personal growth:
- Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
- Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D
- Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
- Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
- Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
- Employee Perks: Referral program, employee discount programs, and propane savings
- Posts daily incoming cash.
- Creates payment loaders for larger customers.
- Researches unapplied payments and assists with resolving discrepancies in collaboration with team members.
- Researches and resolves cash application issues.
- Communicates with customers regarding unapplied payments and related inquiries.
- Researches overpayments.
- Responds to customer inquiries regarding any payment application issue.
- Investigates routine payment discrepancies and works toward timely resolution.
- Assists with audit requests by gathering payment records and reconciliation documentation.
- Associate degree in accounting or related field preferred.
- 1+ years of related work experience.
- Able to interact professionally with internal and external Ferrellgas customers.
- Proficiency in Microsoft Office applications (Word, Excel).
- Excellent communication (written and verbal) and interpretation skills.
- Detail oriented and highly organized.
- Salesforce/PeopleSoft/Navision Great plains experience preferred.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Why work for Ferrellgas?
We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.
Ferrellgas has been recognized by Forbes as one of the Best Employers in America. Please visit our Life at Ferrellgas page for more information.
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