Handles inbound and outbound provider communications through calls, email, voicemail, and chat. Resolves inquiries, assists with portal navigation, verifies information, escalates unresolved issues, reports workflow problems, and meets quality and productivity standards while maintaining HIPAA confidentiality.
Why You’ll Love This Role:
- Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.
- Provider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.
- Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.
*Base Pay Range: $15.00 - $25.00/hr
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
ResponsibilitiesYour Day-to-Day Responsibilities:
As a Provider Relations Coordinator, you’ll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:
- Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism.
- Monitor and respond to internal and external emails within established service levels.
- Log and return voicemails within established service levels
- Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
- Respond to chat inquiries from providers with clarity and accuracy.
- Escalate unresolved issues to management and follow up as needed.
- Communicate and report any workflow or system issues to leadership.
- Consistently meet quality and productivity standards.
- Uphold HIPAA and confidentiality regulations in all interactions.
Education:
High school diploma or equivalent.
Experience:
Prior customer service or high-volume call center experience required.
Healthcare experience is a plus but not mandatory!
Skills:
Strong verbal and written communication skills.
Exceptional organizational and multitasking abilities.
Proficiency in Microsoft Office (Excel and Outlook).
Comfortable working in a high-volume, fast-paced environment with various software programs.
Why Join EXL Health?
At EXL Health, your role is more than just a job—it’s an opportunity to grow, learn, and make an impact.
- Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations.
- Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative.
- Career Development: EXL Health offers unlimited growth opportunities within the company and beyond.
- Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.
What’s in It for You?
- A chance to work for a Best Places to Work organization recognized for its commitment to employees.
- Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry.
- The flexibility of remote work paired with the excitement of a fast-paced, rewarding career.
Ready to Be the Connection Providers Count On?
Take the next step in your career by joining EXL Health as a Provider Relations Coordinator. Apply today and help shape the future of provider support!
EXL Health – Where Passion Drives Progress.
*The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
About Us EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
Similar Jobs
Artificial Intelligence • Software
Develop and maintain customer-facing reports, dashboards, data models, and reusable datasets. Use advanced SQL to investigate customer questions, validate metrics, resolve discrepancies, and improve data quality. Partner with Customer Success, Product, Data Science, and Data Engineering to standardize reporting, support QBRs and value realization, and convert recurring analyses into scalable, automated data capabilities.
Top Skills:
DbtSQL
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Plan and manage data center capacity across global sites, including power, space, cooling, racks, fiber ports, and cross-connects. Maintain allocation records, forecasting models, dashboards, and DCIM data. Translate infrastructure demand into rack-level deployment plans, identify capacity risks, support colo expansions, reconcile physical and system inventories, and partner with operations, engineering, supply chain, and vendors. Contribute to automation and AI-enabled workflow improvements.
Top Skills:
AssetdbDcimDevice42Google SheetsGrafanaIdfIpamMdfExcelNlytePduPower BIRppSunbirdTableauUps
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Investigate and respond to security detections across endpoint, identity, email, network, and cloud environments. The analyst performs forensic and malware analysis, investigates Microsoft 365 threats, evaluates logs and telemetry, recommends remediation, improves detection processes, and communicates findings to customers. The role requires incident response knowledge, operating system and network fundamentals, identity and email security awareness, scripting skills, AI familiarity, and availability for a 4x10 schedule including weekends.
Top Skills:
Active DirectoryArtificial IntelligenceBashCrowdstrike FalconEndpoint Detection And Response (Edr)LinuxmacOSMicrosoft 365Microsoft Entra IdMitre Att&CkOktaPowershellPythonSIEMWindows
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
