Jobs at EXL

Deploy and optimize EXLdata.ai in client cloud environments, troubleshoot infra/IAM/pipeline issues, build and customize data pipelines (PySpark/SQL/Databricks/Snowflake), integrate GenAI agents, drive client value realization, and feed product feedback to engineering while providing white-glove managed-service support.

Lead end-to-end strategic sourcing and procurement programs, manage client relationships, oversee a team of sourcing professionals, run RFx processes, supplier selection, negotiations, and contracting, monitor KPIs/SLAs, and drive continuous improvement across global engagements.

Handle inbound/outbound provider calls, emails, chats, and voicemails; log issues and escalate as needed; assist providers with portal navigation; meet quality and productivity standards; maintain HIPAA and confidentiality; report workflow or system issues and work within established service levels.

Lead end-to-end delivery of life and annuity projects within TPA environments. Develop project plans, manage scope, budgets, risks, and stakeholders, oversee integrations and platform upgrades, ensure regulatory compliance and quality, lead cross-functional teams and vendors, and drive AI/digital initiatives (LifePRO, LDS, portals) to improve operations and automation.

Prepare, review, and send outgoing audit letters; monitor delivery confirmations and reprocess failures; handle chats and email correspondence; escalate issues, report system/workflow problems, and comply with HIPAA and quality/productivity standards to support the audit process.

Serve as the primary liaison for providers by handling inbound/outbound calls, emails, chats, and voicemails; resolve and escalate issues; maintain documentation; meet quality/productivity standards; uphold HIPAA and confidentiality; assist providers with portal navigation and contact verification.

Handle escalated inbound/outbound calls and emails from Tier 1; research payer systems and refunds; assist providers with portal use; log voicemails/chats; report system/workflow issues; meet quality/productivity standards and comply with HIPAA.

Responsible for data governance and stewardship: maintain data quality and metadata, define and enforce data policies and standards, coordinate with business and technical stakeholders, and support compliance and data lifecycle management.

Implement and maintain metadata management solutions (Collibra) across cloud data platforms. Build metadata ingestion, synchronization, lineage capture, and CDE frameworks. Integrate with Databricks Unity Catalog, support governance, stewardship, regulatory compliance, and produce technical documentation and governance artifacts.

Architect and lead enterprise multi‑cloud and datacenter infrastructure with automation (Python, Ansible, Terraform, PowerShell). Ensure security/compliance (SOC1/2, SOX, HIPAA, PCI, ISO27001), disaster recovery, observability, and 24x7 operational support. Lead large technical teams, translate business requirements into reliable, scalable solutions, and manage DR/BCP testing and maintenance windows.

Remote part-time coordinator who schedules appraisal appointments, guides homeowners through a self-survey photo app, handles phone/SMS/email customer support, updates work order statuses, meets productivity deadlines, and escalates unusual situations to management.

Remote coordinator who schedules insurance appraisal appointments, contacts policyholders via phone/SMS/email, assists homeowners with a photo-capture mobile app, updates work order statuses, meets productivity and quality goals, and escalates unusual situations to management.

Lead AI and analytics programs by facilitating stakeholder workshops, defining and prioritizing KPIs, translating business needs into technical specifications, validating datasets and dashboards, and presenting roadmaps and executive updates. Drive AI/RAG and BI product strategy while coordinating multi-disciplinary teams and ensuring delivery aligns with business goals.

Design, deploy, and optimize end-to-end credit strategies for short-duration small-business lending. Develop underwriting policies, segmentation, limits, pricing, and limit assignment frameworks. Partner with product, engineering, data science, and underwriting to operationalize decisioning, enable experimentation, implement monitoring, and incorporate forward-looking risk signals and macro trends to maintain portfolio loss tolerances and investor-ready performance.

Remote coordinator responsible for contacting policyholders by phone, SMS, and email to schedule insurance appraisals, assist homeowners with a photo-capture self-survey app, update work order statuses, prioritize tasks to meet productivity and turnaround goals, and escalate unusual situations to management.

Hands-on engineering role to design, build, and maintain scalable ETL/ELT data pipelines, batch and near-real-time processing, data warehouse and data lake structures, data models, query optimization, and data quality monitoring. Support AI workflows, collaborate with architects, analysts, and stakeholders, and maintain documentation for data platforms and pipelines.

Lead CX transformation engagements by driving client discovery, maturity assessments, journey analysis, and presales solutioning. Design Conversational AI/CCaaS-based solutions, craft proposals and demos, collaborate with sales and delivery, and influence C-level stakeholders to deliver measurable CX improvements and ROI.

Lead development and implementation of credit risk frameworks and strategies to optimize portfolio risk and profitability. Perform statistical analysis, financial modeling, and collaborate with stakeholders to ensure regulatory compliance. Mentor teams and drive analytics-driven decision making using SAS, SQL, Python, cloud and BI tools.

Conduct detailed outpatient coding audits (CPT/HCPCS/ICD-10/E/M) to ensure compliance with CMS, NCCI, and payer policies. Deliver one-on-one and group provider education, translate coding guidelines into practical workflows, manage provider communications and de-escalation, and produce audit findings and action-oriented reports to improve coding accuracy and reimbursement integrity.

Assist team members by completing assigned tasks, supporting daily activities, and gaining practical workplace experience under supervision.