Senior Translation Specialist at Wellframe

| Greater Boston Area
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If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that follows—whether it’s hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.
At Wellframe, we’re helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside traditional care delivery settings. Through our patented platform, Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app, their data is shared in real time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between patients and care teams.
Role Overview
The Senior Translation Specialist plays a critical role in ensuring Wellframe’s product and content reach diverse member populations by owning the translation and supporting the localization of our platform. This role will supervise and participate in the translation of Wellframe’s evidence-based care programs, which are delivered to patients on mobile devices. These programs address a wide variety of patient needs from chronic disease management to weight loss to stress reduction. The Senior Translation Specialist will be responsible for supervising the translation process from English to other languages in collaboration with external translation organizations, as well as doing some in-house translation, editing, and QA themselves depending on workload needs. This role sits within the Product department and reports to the Senior Manager, Clinical Programs. Success the role is demonstrated through timely and high quality translation of the Wellframe experience for target member populations.

Areas of Responsibility:

  • Translate Wellframe’s evidence-based care programs based on language needs of members
  • Work closely with Wellframe’s Clinical Programs and Client Strategy and Operations teams to understand client demand for localized programs, manage the schedule, and ensure that translation services are delivered within identified timeframes
  • Own vendor relationships for external translation vendors
  • Manage and supervise external resources as they translate Wellframe clinical protocols
  • Perform quality assurance on the implementation of translated content (content, alerts, suggested messages, etc)
  • Collaborate with product and engineering teams to localize the Wellframe mobile application and policies for members
  • Collaborate with marketing to translate content for client member marketing materials (e.g. brochures)
  • Participate in client-facing meetings as needed
  • Own, document and enhance Wellframe’s translation / localization process
  • Own and enhance Wellframe’s knowledge base and translation tools

Education, Experience, & Skills Required:

  • Bachelor’s degree in Linguistics, Translations, or a language-related field required and/or Bachelor’s degree and Translation Certification from a recognized translation or government association such as the American Translators Association. (Master’s degree in the above mentioned fields or Certified Medical Translator preferred)
  • Advanced translation proficiency in Spanish
  • At least 2 years of demonstrable experience in translation/editing of health-related materials
  • At least 1 year of translation project management experience
  • At least 1 year of experience teaching/training others in another language
  • At least 1 year of experience with CAT tools (Memoq, Memoq cloud server, etc)
  • Experience with html, source code reading, file formats, and localization environments.
  • Experience with e-learning tools a plus
  • Strong written and oral communication skills
  • Knowledge of Agile and/or Scrum methodologies a plus

Behaviors & Traits Required:

  • Attention to detail in editing of patient-facing written and audiovisual education materials
  • Excellent communication and relationship-building skills, and passionate about working cross-functionally and cross-culturally.
  • Additional language fluencies a plus, particularly Haitian Creole, Portuguese, German, French, Italian
  • Prior experience with developing patient education materials and/or health technology products
  • Experience working with underserved populations a plus
  • A self-starter who can manage his or her own daily workload, operate well under pressure, and balance competing priorities
  • Must be Boston-based or willing to relocate to Boston 

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

What are some social events your company does?

Wellframe’s social events go beyond the regular happy hours (which we also do). Earlier this week, my team went bowling; with the Women of Wellframe group, we watched Ocean’s 8 together and have a potluck picnic coming up; and later this summer, we’ll all indulge in a beach day. It’s all made me feel a part of the company even as a new member.


Client Operations Associate

What's the biggest problem your team is solving?

Wellframe's engineering team is passionate about blending data, cutting edge technologies and security to build products that have a direct positive impact on patients' quality of life. To that end, we are currently designing the next generation of our architecture while expanding our infrastructure.



What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.


President & CEO, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.


Senior Director of People & Culture

What are Wellframe Perks + Benefits

Wellframe Benefits Overview

Wellframe recognizes that an employee benefits program is necessary for the health and well-being of our employees and their families. We are pleased to offer our employees one of the most competitive and comprehensive benefits packages in the industry.

Volunteer in local community
Wellframe participates in quarterly volunteer activities. In the past we've volunteered at More than Words, Community Servings, Boston Healthcare for the Homeless and West End Boys and Girls Club.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
Interview training is conducted at Wellframe 1-2 a year to minimize bias in the interview process.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Twice a week in-office lunches
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Wellframe hosts Lunch and Learns once a month.
Cross functional training encouraged
Promote from within
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