Overview

Trellis is a full-service eCommerce agency with a single focus: make commerce simple. We help growth-focused brands succeed through design, development, and performance-based marketing services. As an award-winning, remote-first organization with headquarters in Boston, we’ve had the pleasure of helping some leading brands succeed in the world of eCommerce, including Formlabs, TB12 Sports, FOCO, Casabella, and many others.

As a client services company, Project Management is the backbone of our organization. Our Project Managers are at the frontlines of helping our clients, organizing our teams, and keeping our projects on track. In addition to ensuring “the job gets done,” they have an opportunity to create an excellent experience for our clients and colleagues alike through their leadership and communication.

We’re looking for individuals who thrive in dynamic environments, embrace processes and organization, are detail-oriented, and enjoy using data to inform their decision-making.

Core Responsibilities

Below are some of the core responsibilities our Project Managers have:

• Communicating with clients regularly regarding their business requirements, project statuses, and general coordination.
• Managing tasks within JIRA to ensure project deliverables are on track.
• Planning company resources and coordinating priorities with other team members.
• Facilitating timesheet reviews and assisting in the client billing process.
• Providing clients progress reports and escalating any concerns to the client services team.
• Ensuring project budgets and timelines meet client expectations.

Relevant Experience 

Below are some of the relevant experiences that would make someone a good fit for this role:

• Background in the eCommerce industry, specifically with Magento, Shopify, and BigCommerce being a plus.
• Experience working in an agency or client services environment, managing multiple simultaneous projects.
• History using JIRA or similar Project Management toolset.
• Interest in following and developing standardized processes.
• Comfort with tracking and measuring performance using quantitative goals.

Certifications

Success as a Project Manager at Trellis requires a mastery of JIRA and e-commerce platforms. As such, we’re looking for candidates that either already possesses or could obtain both their “ACP-620 Managing Jira Cloud Projects” certification and at least one platform-specific certification within the first three months of their time at Trellis. Given the importance we place on this, we cover all costs related to training and the certification as well as offer a bonus upon obtaining the certification.

Our Toolbox

Below are some of the tools that our Project Managers use regularly:

• Magento
• Shopify
• BigCommerce
• JIRA
• Confluence
• Slack
• Google Sheets, Docs, and Slides
• Airtable
• Tempo
• Tettra
• Zoom
• CloudApp

Working at Trellis

Trellis is a fast-growing, self-funded eCommerce agency and already one of North East’s leading firms. While our headquarters are just outside of Boston, over 2/3 of our team is distributed across the US and internationally. We’re a remote-first organization with work/life balance at our core that provides a range of benefits to our employees, including:

• Medial, Vision, and Dental Insurance
• Company-Paid Laptop and Home Office Equipment
• 15 Days Flexible PTO + Earned Seniority
• 20 Days Additional PTO for Parental Leave
• 401K with Employer Matching
• Donation Matching Program
• Education and Professional Development Bonuses
• Performance-Based Bonuses

While we’re over 60 people, we structure our teams into smaller ‘Squads,’ providing an opportunity to build deep connections with colleagues and longer-term relationships with our clients. We aim to provide an inclusive environment that encourages a diverse group of voices to contribute to our company. This is often in the form of employee-led “Lunch & Learns”, employee-driven special interest groups, paired mentorship, and transparent career advancement policies. All of these initiatives are built on our Core Principles:

• Be a Source of Honesty: Communicate transparently and act honestly with our clients, teammates, and community.
• Engage with Problem Solvers: Recruit and retain high-quality creative and technical employees that love solving problems and are empowered to do fantastic work.
• Support Growth: Encourage and support the growth of our clients and teammates, even when we’ve made mistakes.
• Demonstrate through Results: Use results as the ultimate way to sell our ideas and capabilities.