Developer Experience Specialist at DigitalOcean

| Remote
Sorry, this job was removed at 11:27 a.m. (EST) on Wednesday, April 15, 2020
Find out who's hiring in Boston.
See all Project Mgmt jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Have you ever wondered what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.


Support’s mission is to provide all customers with a VIP experience. As a Developer Experience Specialist, your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You’ll educate customers about our platform’s capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. 

We expect that you’ll have a desire to connect with our customers and exhibit exceptional problem-solving skills. Our Developer Experience Specialists personify DigitalOcean’s empathy for customers, passion for enhancing their experience and relentless pursuit of simplicity at scale. This requires creative problem-solving and curiosity to tackle customer issues related to user experience and billing with knowledge of cloud services. Some, but not all candidates will have experience in technical areas such as Linux, programming, or web development. All candidates will be assessed against their ability to learn quickly and be a self-starter. 

We have a history of promoting employees from within and rewarding high performers with more responsibility, title, and compensation. The Support Team’s alumni cohort includes high-level individual contributors, current managers, product managers, and engineers spread throughout our entire company. This is a place to learn, perform well, and be rewarded. 

What You’ll Be Doing:
  • Responding to tickets generated by our customers in a timely manner
  • Providing thoughtful, personalized communication to solve our customer’s issues
  • Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers
  • Quickly learning DigitalOcean products and adapting to rapid product, process, and policy changes
  • Working both collaboratively and independently within a team setting (we love Slack!)
  • Creating and updating knowledgebased articles
  • Triaging, escalating, prioritizing, and following up with incidents or customer impacting events
  • Making informed decisions to solve issues that balance the needs of customer and company
  • Sharing best practices and improving your team while seeking the same in return
What We’ll Expect From You:
  • Excellent written and verbal communication skills
  • Share knowledge with our team and community
  • Passion for driving excellent customer experiences while providing critical account and billing expertise
  • Tenacity to overcome obstacles to achieve our goals and initiatives
  • Prior experience or knowledge of Escalation and Incident Management procedures
  • Rigorous investigative skills and pattern recognition to help solve our customer’s current and future needs
  • Identification with our brand and team culture
  • Self-motivated with a great sense of responsibility
  • Sound independent decision making
  • A keen eye for detail
  • The inclination to improve your skill set through training, personal development, and self-learning
  • Understanding or knowledge of some cloud technical concepts like operating systems (Linux, Windows, macOS), web servers (Apache, Nginx), web development (HTML, CSS), or networking concepts
  • Experience supporting online customers, preferably in a cloud hosting environment
Why You’ll Like Working for DigitalOcean:
  • We have amazing people. We can promise you will work with some of the smartest and most interesting people in the industry. We work hard but we always have fun doing it. We care deeply about each other and take our “no jerks” rule very seriously.
  • We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. That means we maintain a growth mindset in everything we do and invest deeply in employee development. You’ll need to be great to get hired here and we promise you’ll get even better.
  • We care about you. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.
  • We invest in your future. We offer competitive compensation and a 401k plan with up to a 4% employer match. We also provide all employees with Kindles and reimbursement for relevant conferences, training, and education.
  • We want you to love where you work. We have great office spaces located in the heart of SoHo NYC and Cambridge and offer daily catered lunches to keep your hunger at bay. We’re also very remote-friendly—we use Slack to communicate across the company—and all remote employees have the opportunity to onboard in-office and take an all-expenses paid trip to our annual company offsite, Shark Week, to get quality in-person time with the team at least once a year. We also allow employees to customize their workstations to meet their needs—whether remote or in office.

Department: Customer Support

Want to learn more about our Customer Support team? Clickhere!

Want an inside look into life at DO? Clickhere to hear from our employees!

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • CLanguages
    • RLanguages
    • F#Languages
    • jQuery UILibraries
    • ReactLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ConsulDatabases
    • ZKDatabases

Location

From funky music clubs to high-end restaurants, Central Square caters to all (and is right on the Red Line for easy commute access!)

An Insider's view of DigitalOcean

How would you describe the company’s work-life balance?

DO is very big about letting employees work how they work best. This allows for working from home when needed, being able to move and work remotely, and not having strict working hours for all employees, as long as you get your work done.

Sasha

Engineer I

What does your typical day look like?

The highlights of my days at DO really stem from the fact that we're working on incredibly dynamic problems. There's never a dull moment in the office. We're constantly innovating, constantly finding new ways to be inspired and to solve really challenging problems at a global scale.

Tyler

Senior Director, Security Engineering

What are some things you learned at the company?

Through my experience at DigitalOcean, I have a much deeper understanding of how to efficiently guide businesses to scale effectively on a cloud platform. This knowledge, combined with actively understanding how sales and partnerships work in the tech world, has truly given me an opportunity to leverage my expertise.

Janine

Business Development Manager

What is your vision for the company?

DO is in a unique position as the entry point to the internet for 500,000 customers today, and with the potential to reach many millions more over time. We have an incredible opportunity to help the world's developers and entrepreneurs test their ideas, build their business and realize their dreams.

Yancey

CEO

What are DigitalOcean Perks + Benefits

DigitalOcean Benefits Overview

DigitalOcean benefits offerings vary by region. You can expect to enjoy things like:
- Full Health Coverage: Fully paid health benefits for all our employees. Nobody gets sick on our watch
- Commuter Benefits: Local employees receive a monthly metrocard or equivalent reimbursement for remotees
- 401k Plan: It's never too early to start saving. DigitalOcean matches up to 4% of every employee's salary
- Education Support: All employees receive reimbursement for conferences, training or education
- Gym Reimbursement: Up to $100 per month to support your physical health
- Custom Workstations: Mac? PC? Linux? We’ll hook up your rig with your preferred equipment
- Free Meals Every Day: Food tastes better when you’re eating together
- Flexible Vacation Time: Take the time you need to live a balanced and fulfilling personal life
- Headphones: Up to $100 for headphones of your choosing
- Teambuilding & Social Events: Hackathons, Shark Week (our annual company retreat), team offsites, anniversary parties and more

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per week.
Parking
Pet Friendly
Our Boston office is pet friendly!
Relocation Assistance
Fitness Subsidies
DigitalOcean reimburses its employees up to $100 per month for fitness services and activities
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Paid industry certifications
More Jobs at DigitalOcean10 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Product
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView DigitalOcean's full profileSee more DigitalOcean jobs