Do you enjoy driving customer satisfaction and working with customers to find creative ways to solve business challenges? Are you excited about nurturing relationships with users and learning about their business requirements? If so, the BitSight Advisor position, which is part of our Professional Services organization, might be a great fit for you.

BitSight is a fast-growing SaaS startup that has already established itself as the standard in the nascent security ratings market. BitSight Security Ratings help companies manage their security postures as well as help companies understand the full extent of risk they are assuming when engaging with third party vendors. Our easy to understand ratings are integrated into processes at organizations ranging from the Fortune 100 to state Universities.

As a BitSight Advisor you will work as an extension of our clients’ businesses, ensuring that they’re getting maximum value from our platform. Leveraging a deep understanding of functionality and best practice workflows, both of which you’ll receive focused training on, you’ll work directly with clients to optimize their setup and experience. Once strategically configured, you’ll work as an extension of their staff, often program managing their BitSight program or working directly with 3rd party vendors to remediate critical threats.

Advisors are well organized and strategic thinkers. Strong communication skills are important as this role will require you to present to senior leaders and provide recommendations with the requisite justification. This a great position for a self-starter who’s looking for an opportunity to work collaboratively with our customers long term, and contribute towards thought leadership content for the broader Customer Success organization. Given the broad range of skills Advisors acquire, it’s also common for our Advisors to support Onboarding and Customer Success Management teams as needed when your workload permits it.

Responsibilities

• Directly support and operate clients’ BitSight programs, as co-defined by you and the client
• Manage clients’ businesses to Key Performance Indicators established by their
  leadership - Ensure that the BitSight platform is being leveraged and appropriately aligned to support achievement of business goals
• Act as a primary point of contact for driving customer success
• Support our customers and partners in their efforts to successfully use and
  operationalize BitSight platforms
• Work with sales to identify any renewal concerns or up-sell opportunities
• Collaborate and organize both customer personnel and in-house resources to troubleshoot and resolve issues
• Perform customer on-boarding, health checks, and proactively alert customers of any impending issues
• Keep track of ongoing activities, conduct monthly / quarterly business reviews 
• Articulate and monitor customer requests and feedback, collaborate with Customer Support, Sales, and Product teams
• Document interactions, paths to resolution, and successes for both customers and internal audiences
• Develop materials and presentations for executive level training and reporting
• Perform strategic analysis of vendor portfolios for clients
• Set follow-up actions and provide regular updates on the status of active issues to all stakeholders
• Manage customers issues and satisfaction like a continuous project

Requirements

• Strong verbal, written, and interpersonal skills, as well as excellent planning and
  organizational skills
• At least 1-2 years of previous experience in information security, either as a practitioner or consultant.  
• Recent college graduates with backgrounds in computer science may also be considered.  
• Compassionate problem solver attitude, attention to detail
• Strong passion for user experience and customer satisfaction
• Experience in project management with a proven track record of managing multiple
  projects to completion
• Ability to troubleshoot and solve customer issues independently
• Security or risk management backgrounds preferred