Lead design and implementation of a centralized Technology Continuity Program and decentralized execution model. Define operating model, incident management structure, governance, tracking, reporting, decision rights, policies, and training. Improve business-technology alignment and remediate continuity risks. Support large-scale incident response and be on call 24x7x365.
Company Description
Pinnacle Technology Staffing is a niche technology staffing firm that recruits experienced information technology professionals to lead technology projects for our clients. Take the next step in your career and contact Pinnacle to experience what a true partner can make. Visit www.pinnacletechstaffing.com to learn more.
Job DescriptionEnhanced Technical Continuity Model Progam Management – IT Transformation Support
- Implement a centralized Program Management function and a decentralized Program Execution structure to ensure effectiveness and scalability of the Technology Continuity Program to improve compliance
- Define the operating model for the Technology Continuity Program, clearly delineating the roles and responsibilities of management vs. execution for Technology Continuity Planning as well as Technology Incident Management
- Establish a consistent approach for Technology Continuity Planning to ensure that plans are executed appropriately, actual recovery times are defined and tracked consistently, and the most critical technology continuity risks identified during testing are mitigated to ensure preparedness for an actual incident
- Establish a Technology Incident Management structure to provide a more formal framework for responding to an IT incident, thereby enhancing coordination, and reducing recovery times to improve restoration of service to the business
- Enhance relationship management with the business regarding Technology Continuity Planning and Incident Management to improve alignment between business requirements and technology continuity solutions
- Leverage new Program Governance structure to ensure compliance with program standards and remediation of critical issues
- Ensure that Program tracking and reporting mechanisms support decision-making, drive awareness, and ensure accountability for remediation of identified issues
- Develop clear decision rights and interaction model between program management and program execution
- Identify enhancements required to supporting policies
- Design and develop training required for the new roles
- Demonstrate project progress to Governance bodies
- Support of Incident Management activities is required for large scale incidents. Resource will be required to fill a variety of duties during an incident as needed and will be on call 7x24x365
Skills Required:
Management:
- Strong project management
- Relationship management skills
- Coaching and mentoring
- Process oriented
- Attention to detail
- Leadership ability
- Time management and personal organization
- Integrity and ethics
Communication:
- Excellent communication skills (verbal and written)
- Ability to synthesize and analyze data to roll-up to high level summary
- Communication of technical information to a non-technical audience
- Communication of business information to a technical audience
Technical:
- Overall high level knowledge of IT, production environment, recovery technologies
- Computer skills: required MS Office, Visio; preferred knowledge of Microsoft Project
All your information will be kept confidential according to EEO guidelines.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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