Product Compliance and Risk Manager - Fraud UK

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

This is a new role that sits within our UK Product Compliance and Risk team, forming part of the 1st line of defence. We’re looking for a Fraud Manager to join the Wise mission who will work across our Product and Compliance team to strengthen our coverage of Fraud in the UK market. This is a unique opportunity to get hands-on with the controls, products and features that directly impact the Wise mission.

We’re looking for a candidate with direct experience of implementing effective and customer centric fraud controls in the UK market. 

In this role, you will:

• Use data to define the effectiveness of fraud controls in the UK, working with regional product teams to identify emerging risks. 

• Advise Product and Operational teams on how to interpret financial crime regulations in the UK.

• Identify and drive enhancements that could improve customer experience for customers under our UK licence. 

• Provide support to operational teams in escalations of Authorised Push Payment Reimbursement (APPR) cases. 

• Work with auditors in explaining and defending our Fraud controls as well as agreeing on appropriate remedial actions. 

• Represent Wise in external meetings with banking partners, regulators and industry bodies, being able to explain our products, controls and processes. 

• Represent Wise at industry and public body events. Building relationships with our peers and partners, sharing best practices and keeping abreast of fraud risk. 

Qualifications

• Minimum 5 years experience working in financial crime controls in a financial institution, FinTech or consulting firm (including at least 1 year specialising in Fraud). 

• Strong experience in Authorised Push Payment fraud, including the implementation/execution of the reimbursement scheme in the UK. 

• Experience in implementing fraud controls for consumers and/ or businesses. 

• Collaboration skills with Product, Engineering and Operations teams.

• Ability to interpret data and create actionable insights/ proposals. 

• An understanding of how to implement and monitor Key Risk Indicators (KRIs).

• Willingness to challenge teams and themselves on how to best serve our customers, while keeping processes robust and compliant.

• In-person collaboration in our London office required, along with a willingness to travel on occasion to our offices in Europe and further afield. 

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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