Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is looking for a Principal Product Manager to join our Enterprise Data Solutions (EDS) organization. EDS is Toast’s central data organization — building the trusted, scalable foundation that enables every domain to operate with data confidently.
You will own the data platform and the self-service experience that domain technical data teams operate within. Your stakeholder is the engineer, the analyst, the domain data team building and maintaining data products across Toast’s ecosystem. You own the platform roadmap — what capabilities exist, what gets built next, and how the self-service experience evolves as domains mature. You design paved paths that make the right way the easy way, drive adoption of platform capabilities, and partner deeply with Data Engineering & Platform as Data Governance to define what the ecosystem needs to become. As domains grow more independent, your work becomes more critical — the platform is what makes decentralized operation sustainable at scale.
A day in the life (Responsibilities)
- Own the platform product roadmap — catalog, semantic layer, observability, access management, lineage, and self-service tooling — prioritizing by what unlocks domain independence.
- Design and evolve the self-service experience: discovery, onboarding, certification workflows, and documentation.
- Run discovery with domain technical data teams — understand their needs, pain points, and maturity — and translate into platform requirements.
- Design the paved paths, templates, and tooling domain teams follow to build and maintain data products — ensuring governance standards are enforceable through platform capabilities.
- Drive platform adoption. Measure whether teams are using what you shipped and iterate until they are.
- Partner hand-in-hand with Data Engineering & Platform — they build and operate the platform; you define what it needs to become and why — balancing new capability against reliability and operational excellence.
- Ensure domain maturity progression is unblocked by tooling — teams ready to advance have what they need.
- Maintain interoperability — data products built by any domain are discoverable, governed, and consumable by others (humans and AI agents).
What you'll need to thrive (Requirements)
- 7+ years in product management, with significant experience in data platforms, developer tools, or infrastructure products
- Experience designing for technical teams as the customer — building tools, frameworks, and paved paths that engineers and analysts adopt willingly
- Track record shipping platform capabilities that enable self-service at scale
- Experience operating in strategic ambiguity — this function is being built, not inherited
- Deep understanding of the modern data stack: warehouses, orchestration, semantic layers, catalogs, data quality frameworks, observability
- Familiarity with data mesh or federated data architecture — strong systems thinker who designs operating models and platform experiences, not just features
- Experience in restaurant tech, fintech, or B2B SaaS preferred
- Familiarity with AI enablement and experience defining platform adoption metrics preferred
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
Early Careers
Toast's Early Careers program is designed to launch students' careers by integrating them into the company's vibrant culture and impactful work. Interns and co-ops are treated as full-time Toasters from day one, given meaningful projects, and provided with mentorship from industry professionals. The program emphasizes hands-on learning, collaboration across teams, and the autonomy for students to develop and showcase their skills, supported by consistent feedback. Toast offers opportunities across various departments, including technical roles like Software Engineering and Data Science, as well as non-technical roles such as Human Resources and People Operations.
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