Lead strategic client relationships for Veeva Ostro, driving digital marketing strategies, account retention, renewals, and ROI. Influence product roadmap, oversee large-scope execution and enterprise budgets, translate analytics into insights, and coordinate cross-functional teams to meet pharma regulatory and launch requirements.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Ostro, a business within Veeva, is the premier brand engagement platform for the life sciences industry. We are looking for a Client Services expert to own key client relationships and drive innovative strategies that maximize ROI. In this role, you will champion our clients' commercial goals internally, collaborate across teams, and help shape the future of healthcare engagement.
What You'll Do
- Serve as the strategic advisor for a portfolio of enterprise pharmaceutical clients
- Build executive relationships that drive client satisfaction, retention, renewals, and growth
- Develop client strategies that maximize platform adoption and commercial outcomes
- Translate analytics and campaign performance into actionable business recommendations
- Partner cross-functionally to deliver exceptional client experiences and flawless execution
- Champion customer needs internally and influence the Ostro product roadmap
- Identify and lead opportunities for account expansion while managing complex projects, budgets, and timelines
Requirements
- 7+ years of digital marketing strategy, client services, or account management experience within a pharmaceutical, healthcare, or life sciences agency
- Proven success managing enterprise client relationships and growing strategic accounts
- Deep understanding of omnichannel digital marketing, including web, social, and digital engagement
- Expertise partnering with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelines
- Experience supporting pharmaceutical product launches and promotional communications, including Veeva Vault PromoMats submissions
- Strong analytical skills with the ability to translate performance data into strategic recommendations
- Experience partnering with cross-functional teams to deliver complex client programs
- Excellent communication, presentation, and stakeholder management skills
- Willingness to travel to client sites approximately once per quarter or as needed
- Must have experience launching HCP and patient websites
- Must have deep pharma knowledge
- Must have worked either at an agency or in house pharma previously
Nice to Have
- Experience with Veeva Commercial Cloud products, including Vault CRM.
- Experience across multiple therapeutic areas, such as oncology, immunology, or rare disease.
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $115,000 - $175,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS#LI-Principal
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Veeva Boston, Massachusetts, USA Office
Our main office is located in downtown Boston and is within walking distance to great restaurants and cafes. Few minute walk to three T Stations.
Similar Jobs
.png)
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Leads architecture and hands-on engineering across a futures commission merchant platform, including market data, order routing, settlement, reporting, risk, and liquidation. Drives replatforming away from legacy vendors, improves reliability and technical quality, partners with product, risk, operations, finance, and compliance, and mentors engineers. Requires extensive backend distributed-systems experience, direct FCM or derivatives expertise, regulated-finance experience, and proficiency in Go, Java, or similar technologies.
Top Skills:
Distributed SystemsEvent-Driven ArchitecturesGenerative AiGoIon XtpJava
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
Lead and coach a recruiting team while owning day-to-day talent acquisition execution across engineering, research, and go-to-market functions. Run full-cycle recruiting, support complex searches, build AI-assisted workflows and scalable recruiting systems, use funnel data to diagnose performance, develop recruiters, and improve hiring quality through structured interviewing and stakeholder coaching.
Top Skills:
AIAshbyJuiceboxMetaview
Machine Learning • Payments • Security • Software • Financial Services
Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.
Top Skills:
Call Center TechnologiesHardware InfrastructureItsmNetworkingServicenow
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
