Post Closing Administrator

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview: 
The Post Closing Administrator is responsible for providing administrative support to the Post Closing Team. This role focuses on handling post-closing documentation, file organization, data entry, and communication tasks to ensure accurate and timely processing of closed transactions. The Post Closing Administrator plays a key role in helping the Post Closing Team maintain compliance and operational efficiency.

Job Responsibilities:
• Assist the Post Closing Team with administrative tasks related to closed loans.
• Review daily investor reports and portals to track suspended loans and new conditions, logging suspense notifications and documenting critical dates such as initial condition issue and cure-by deadlines.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely matter. 
• Review closed loan files to determine if suspense items are already in the loan file and submit them to the investor for review and curing of suspense.  
• Upload and file documents into internal systems and ensure accurate data entry.
• Work with internal departments, external partners, and clients to obtain needed documentation to cure suspense items timely. 
• Prepare and provide Post Consummation Closing Disclosures and refund checks as needed following regulatory guidelines.  
• Process collateral request with warehouses and send notification to Secondary Marketing when eligible for allocation.
• Process request for Pay History on aging loans through the Loan Servicing Department.
• Learn and build a knowledge base for both Agency and Investor guidelines; as well as State and TRID regulations. 
• Monitor shared inboxes and route emails or requests to the appropriate team members.
• Assist in generating reports or summaries as requested.
• Perform other administrative duties assigned to support the efficiency of the Post Closing Team.

Qualifications and Skills:
• 1+ years of experience in mortgage closing and/or post-closing activities.
• Experience using loan origination and/or servicing systems.
• Excellent customer service skills; providing professional, courteous support to internal employees and external vendors.
• Excellent judgement and decision-making skills.
• Excellent attention to detail skills.
• Excellent communication skills.
• Proficient in Microsoft Office Suite.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.