Supports the legal function through contract workflow coordination, agreement reviews, contract management, legal operations, corporate records, compliance activities, and process improvement. Partners with Sales, Finance, Procurement, and People teams to streamline legal workflows and maintain agreements through execution, approvals, and renewals. Provides organized, detail-oriented support to the Head of Legal while handling confidential commercial information.
The Role
This is a great opportunity for someone who loves bringing structure to complexity, enjoys working across teams and takes pride in making things happen.
You'll play an important role in keeping our legal function running smoothly, supporting everything from commercial contract edits and approvals, contract management and legal operations, as well as day-to-day coordination and process improvement. You'll work closely with our Head of Legal and colleagues across the business, helping remove friction, keep things moving and ensure our legal processes evolve as we scale.
We're looking for someone who is naturally organised, takes ownership, has an eye for detail and enjoys finding smarter ways of working. If you're someone who spots what needs doing and gets on with it, you'll feel right at home.
What you'll be doing:
- Contract & Document Management: Own the day-to-day coordination of contract workflows using DealHub, DocuSign and our CLM system, keeping agreements moving from creation through to execution. Maintain visibility of key dates, approvals and renewals, ensuring our contract processes scale alongside the business.
- Legal Operations: Provide proactive support to the Head of Legal, conducting initial reviews of incoming agreements, managing priorities, coordinating incoming requests and keeping legal matters organised and on track. Look for opportunities to simplify processes and take administrative friction out of the day-to-day.
- Cross-functional Collaboration: Partner with teams across Sales, Finance, Procurement and People to make legal processes, and legal’s involvement in go-to-market processes, as seamless as possible, helping colleagues navigate workflows and keeping business-critical activities moving.
- Process & Compliance: Support the evolution of our legal operations, from improving workflows and templates to maintaining corporate records and supporting compliance activities. Bring a continuous improvement mindset and look for smarter ways of working.
What you'll bring:
- Prior experience as a paralegal or in a similar role with increasing responsibility and legal expertise.
- Experience with high-level agreement review, especially with NDAs and supplier agreements.
- Exceptional organisational skills and a strong eye for detail.
- A proactive, can-do attitude and the ability to take ownership without needing to be asked twice.
- Experience with contract management systems (CLM) and e-signature platforms, ideally DealHub and DocuSign.
- The ability to juggle multiple priorities and keep things moving in a fast-paced environment.
- Strong communication skills and confidence working with stakeholders across different teams.
- A practical, solutions-focused mindset and a genuine interest in making processes better.
- Discretion and sound judgement when handling confidential and commercially sensitive information.
- Confidence using Microsoft Office or Google Workspace and a willingness to get to grips.
Job Benefits
- Unlimited holidays – we want well rested and motivated teams so encourage people to take plenty of time off.
- One company-paid mental health day of rest every quarter (these are pre-scheduled, so the entire company can take the same days off regularly to reset)
- Flexible working arrangements, including remote (unless otherwise specified)
- Thoughtfully designed offices to support both individual work and collaboration without interrupting others
- Support setting up your home office, if appropriate
- Wellbeing benefits and access to trained therapists / counsellors
- Company paid Life, AD&D, Short term & Long term disability
- Immediate access to Zappi's Health, Dental and Vision Insurance Plan
- Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%
- Tailored personal development through training allowances, coaching, mentorship and career frameworks
Why join us?
We’ve been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk’s Media for our engaging and inclusive workplace culture. We’re committed to both people and the planet.
Our belief in inclusion means we’re building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here.
We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities.
Earning B Corp certification assures us we’re on the right track and have structures in place to become the business we want to be.
Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you—about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net Zero in 2021!
Zappi Company Culture Highlights
- Winner of Comparably's Award for Best Company for Women 2022
- Winner of Comparably's Award for Best Company Work-Life Balance 2022
- Winner of Comparably's Award for Best Company Compensation 2022
- Winner of Comparably's Award for Best CEO for Women 2022
- Winner of Comparably's Award for Best Company for Diversity 2022
- Winner of Comparably's Award for Best Company Culture 2022
- Winner of Comparably's Award for Best CEO 2022
- Winner of Comparably's Award for Best Happiness 2022
- Winner of Comparably's Award for Best Leadership Teams 2023
- Winner of Comparably's Award for Best CEOs for Diversity 2023
- Winner of Comparably's Award for Best Engineering Teams 2023
- Winner of Comparably's Award for Best Company Outlook 2023
- Winner of Newsweek’s Top 100 Most Loved Workplaces in the UK 2022 & 2023
- Recognised by Fast Company’s Best Workplaces for Innovators 2023
- Winner of Best Marketing Insights Platform in the MarTech Breakthrough Awards 2023 & 2024
About
Zappi is a leading consumer insights platform that helps brands win with consumers. Through AI-powered software that delivers connected insights, Zappi enables teams to make faster, smarter, consumer-driven decisions by leveraging real-time, continuous feedback.Trusted by more than 350 brands worldwide, Zappi helps create successful products, develop impactful ads, and build winning brands by keeping the voice of the consumer at the heart of every decision.Named the Best Marketing Insights Platform by the MarTech Breakthrough Awards in both 2023 and 2024, recognized by Business Insider as one of the hottest martech companies, and winner of the MRS Best Technology Innovation Award 2025, Zappi is redefining how modern teams use insights to drive growth.As a certified B-Corp, Zappi is committed to net-zero emissions, fostering an equitable workplace, and using technology to benefit the communities the company serves. With more than 300 employees across 13+ countries and offices in Boston, London, and Cape Town, Zappi’s culture has been celebrated by Fast Company, Comparably, Quirks, Great Place to Work, and more.
Zappi Boston, Massachusetts, USA Office
77 Sleeper St, Boston, MA, United States, 02210
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