Jobs at Zappi

Lead Zappi’s Americas sales organization and three senior sales leaders across Account Management and New Business. Own regional sales performance, commercial strategy, revenue growth, forecasting, pipeline management, enterprise selling, and sales execution. Build high-performing teams, develop leadership talent, improve operational discipline, and partner with cross-functional teams to strengthen go-to-market outcomes and customer expansion.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Leads high-visibility, cross-functional strategic initiatives across Product, Sales, Customer Success, Operations, and Engineering. Runs product-to-commercial leadership forums, manages agendas and follow-through, identifies risks, embeds stakeholder-mapping standards, and supports AI enablement across go-to-market teams. Builds plans, timelines, reporting, and operating rhythms that turn strategic programs into sustainable business processes. Partners closely with senior leadership and influences stakeholders without formal authority.

Own and expand enterprise customer relationships through consultative selling, renewals, upselling, cross-selling, and strategic account growth. Manage renewal targets, retention, forecasting, pipeline accuracy, enterprise negotiations, and stakeholder relationships across complex organizations. Partner with Customer Success, Professional Services, Solution Strategy, and Marketing to increase adoption and customer lifetime value. The role requires market research or consumer insights experience, Salesforce proficiency, strong negotiation and forecasting skills, and travel as needed.

Drive revenue expansion within existing customer accounts by researching organizations, identifying whitespace opportunities, building personalized multichannel outreach, qualifying leads, and booking meetings. Collaborate with Account Management, Customer Success, Sales, and Marketing to execute account-based campaigns, respond to buying signals, provide market feedback, and meet activity, meeting, and pipeline KPIs. Attend industry events to deepen customer relationships and identify growth opportunities.