Teams at Zappi

Lead Zappi’s Americas sales organization and three senior sales leaders across Account Management and New Business. Own regional sales performance, commercial strategy, revenue growth, forecasting, pipeline management, enterprise selling, and sales execution. Build high-performing teams, develop leadership talent, improve operational discipline, and partner with cross-functional teams to strengthen go-to-market outcomes and customer expansion.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Leads high-visibility, cross-functional strategic initiatives across Product, Sales, Customer Success, Operations, and Engineering. Runs product-to-commercial leadership forums, manages agendas and follow-through, identifies risks, embeds stakeholder-mapping standards, and supports AI enablement across go-to-market teams. Builds plans, timelines, reporting, and operating rhythms that turn strategic programs into sustainable business processes. Partners closely with senior leadership and influences stakeholders without formal authority.