Manage the Optics hardware services portfolio end-to-end: set up service offerings at NPI, define SoWs, pricing/costing, support pre-sales tendering, oversee delivery and lifecycle, and coordinate cross-functional teams to ensure operational and commercial success.
The Optics HWS PLM works across NI Business Group teams to oversee and manage the Optics HWS service business. This position owns the Optics HWS service portfolio, service definitions, Statements of Work (SoW), service costing/pricing/margin, quote tool maintenance & support, provides support for pre-sales tendering and service contract closure, and oversees HWS Delivery in the day-to-day operational service delivery, cost management, and lifecycle
- Business owner for Optical products hardware services (HWS - repair / exchange services)
- Manage hardware services portfolio, master data (HWS Sales Items), costing and pricing for Optical Hardware parts through the lifecycle beginning with hardware service set-up at New Product Introduction (NPI) through End of Life (EOL) / End of Services
- Collaborate and coordinate with cross-functional teams to successfully deliver Hardware Service offers and associated value proposition / marketing collateral. Cross functional teams engagement includes: Product PLM, Quality, Supply Chain, Procurement, Industrial Engineering, Program Management, Pre-Sales, Services & Product Commercial Management, Controller / Finance
- Work with the Hardware Services delivery teams to drive execution of Optical product Hardware Services offers.
- Support Services Commercial Management, CDO CaPM & Program Management, and Sales to address customer support / operational issues and inquiries.
- Define strategy and pricing for Optics services pricing and maintain costing / pricing tools.
- Provide strategic and tactical costing and pricing support to Pre-sales Services Commercial Management organizations for new and renewal opportunities
Must Have
- 5 years of experience in Maintenance Operational and/or Business experience
- Bachelor’s Degree (Engineering or Telecommunications preferred) or Management Degree
- Demonstrated ability to lead & drive others across organizations in a matrixed cross-functional environment, including Finance, HWS Delivery teams, Repair Vendors, Product PLM, and management
- Strong analytical, verbal, written, and presentation skills
- Flexibility to work across global time zones
- Understanding and application of Accounting principles (P&L statement, balance sheet)
- Strong Microsoft Teams, Excel, PowerBI, and Powerpoint skills
Nice to Have
- Understanding and experience in Hardware Services end-to-end processes and able to identify resources to assist in wide range of projects, escalations
- Knowledge of Nokia tools and systems, examples: CARES/CDB/Entitlement, ngCRM / Sales Force, ALPIM, NEBA, LIBRA, Cockpit, PowerBI Reports, MQT/CareQT
- Project planning and management execution
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in Greece:
- On site, hybrid or remote work arrangements, based on the business requirements
- Life and medical insurance, plus an annual medical check-up program
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Group pension plan and incentive programs to support long-term financial security
- Ticket restaurant e-card
- Company bus transportation and company-provided mobile device with subscription
- Referral bonus for recommending qualified candidates
- Well-being programs to support your mental and physical health
- Personal Support Service 24/7 - a confidential support channel open to all Nokia Employees and their families in challenging situations
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond
Similar Jobs
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Lead end-to-end recruitment for Experienced Hires across Greece and Central Europe. Partner with hiring managers to define requirements, source and assess candidates, manage candidate experience, build talent pools, and drive continuous improvement with TA leads and coordinators.
Top Skills:
ExcelMS OfficePhenomWorkday
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Serve as the primary on-site customer-facing lead for Shield AI aircraft in Greece, managing integration, issue triage, cross-functional coordination, sustainment planning, logistics, and long-term customer adoption. Build trusted relationships, track customer health metrics, resolve technical and operational issues, and advocate field needs into product and sustainment priorities to ensure mission readiness and sustained use.
Top Skills:
CRMGroup 3-5 UasHivemindIssue Tracking ToolsLogistics And Sustainment ToolsV-BatX-Bat
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
The Account Executive will build a sales pipeline in the German markets, work with cross-functional teams, and maintain stakeholder relationships to drive sales and manage accounts for Deepgram's voice AI platform.
Top Skills:
AISales TechnologySpeech-To-SpeechSpeech-To-TextText-To-SpeechVoice Ai
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
