Senior Customer Advisor (Massachusetts)

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Senior Customer Advisor

Rapid7's Managed Detection and Response (MDR) service delivers world class, 24/7/365 threat detection and incident response services for our customers. By employing multiple threat detection methodologies including behavior analysis, threat intelligence, and threat hunts, the MDR team identifies both known and unknown threats across customer environments. Our customers are a good mix of small/medium business, mid-market, and enterprise, giving us unique insights into threats that affect organizations of all sizes in all industries. By partnering with our customers above and beyond the tactical aspects of threat detection and incident response, our Senior Customer Advisors work with our customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

About the role:

As a member of Rapid7's MDR team, the Senior Customer Advisor is on the front lines helping clients defend and respond to today's biggest threats. Rapid7's Senior Customer Advisors work with Rapid7's MDR analysts and clients to ensure success in analysis technology deployment, incident detection and mitigation, and continuously delight clients. Rapid7 Customer Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with analysts as they are briefing a CISO on a recent breach. 

What you'll be up to: 

  • Working closely with MDR Analysts to convey threats and recommendations to Rapid7 customers

  • Reviewing and generating high-quality accurate and contextual customer deliverables 

  • Providing subject matter expertise and advisement to clients for industry attack trends and defenses 

  • Building strong advisory relationships with customers and continuously exceeding client expectations 

  • Guiding clients through MDR findings and providing subject matter expertise for response activities 

  • Ensuring that MDR technology is functional, and coordinating with Rapid7's support team when needed 

  • Assisting in technology deployment and client onboarding processes 

  • Gathering client input and requirements across the MDR client base to influence MDR service roadmap 

Requirements: 

  • Bachelor's degree in information security or related discipline 

  • Significant client relationship management experience 

  • Prior experience in managed or enterprise information security services, incident response, forensics, malware analysis, penetration testing, or network defense 

  • Strong understanding of common enterprise technologies 

  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess 

Differentiators: 

  • Information Security consulting experience 

  • Prior technology deployment and configuration experience 

  • Experience with logging technologies and concepts 

  • Strong project management and prioritization abilities

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

What are some things you learned at the company?

When we talk about being a moose and impact together, what we are saying is that we support each other on our journey forward. We actively look for ways to collaborate, strengthen our ideas and learn from each other, no matter what department you may be in at Rapid7.

David

Global Director of Sales Engineering

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Variable.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Rapid7103 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
Boston
Data + Analytics
new
Boston
Finance
new
Boston
Operations
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Marketing
new
Boston
Operations
new
Boston
Project Mgmt
new
Boston
Operations
new
Remote
Operations
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
HR + Recruiting
new
Boston
Operations
new
Boston
Design + UX
new
Boston
Finance
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
HR + Recruiting
new
Boston
Sales
new
Boston
Operations
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Sales
new
Boston
Marketing
new
Boston
Developer
new
Boston
HR + Recruiting
new
Boston
Finance
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Developer
new
Boston
Developer
new
Boston
HR + Recruiting
new
Boston
Developer
new
Boston
Developer
new
Boston
Operations
new
Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Rapid7's full profileSee more Rapid7 jobs