Customer Success Representative

| Greater Boston Area

The Customer Success Representative will be responsible for renewal, adoption and expansion related activities for a high volume, transactional group of customers.. This role is the perfect foundation for someone looking to start or develop their career in customer success in the technology industry. Their focus will be managing renewal transactions, responding to customer and internal inquiries,working with y customers who are not taking full advantage of our solutions and customers who have upsell/cross-sell potential.

Responsibilities:

  • Manage a defined book of business and achieve quarterly and yearly renewal goals

  • Identify and assess customer needs and outcomes to drive success ,engagement and expansion

  • Build customer relationships through regular and interactive communication

  • Work cross departmentally with sales, support, product, engineering, legal, order management and develop strong internal relationships

  • Creatively problem solve and drive resolution of customer issues and challenges

Requirements

  • 1-2 years in a high volume customer success or client services role

  • 4 year college degree

  • A desire to make an impact, learn, grow and work closely with customers

  • Strong verbal and written communication skills 

  • Customer empathy and desire to help people

  • Familiarity with CRM systems and practices

  • Ability to adapt/respond to different types of customer challenges while influencing outcomes

  • Ability to multi-task, prioritize, and manage time effectively

  • Software/tech experience is a plus

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Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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