Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Success Representative

| Greater Boston Area

Description 
The Customer Success Representative will be responsible for managing inquiries from customers related to their renewals, upsell and cross sell interests, cancelations, account administration, and billing. The role involves responding to incoming transactional requests, while working on strategic outreach to the customer base to help improve the likelihood of a customer renewing.

This is an entry level positon so come in ready work hard and learn. Familiarity with the basics of enterprise software business or Software as a Service would be welcome.

This person must be a self-driven, highly motivated individual who thrives in a fast paced environment and can coordinate and work as part of a larger team to improve overall customer health and satisfaction.

Responsibilities: 
Identify and assess customers’ needs to achieve satisfaction 
Build sustainable relationships of trust through open and interactive communication 
Provide accurate, valid and complete information by using the right methods/tools 
Meet personal/customer service team targets and request handling quotas 
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements 
4 Year College Degree 
Strong phone contact handling skills and active listening 
Familiarity with CRM systems and practices 
Customer orientation and ability to adapt/respond to different types of customer challenges 
Excellent communication and presentation skills 
Ability to multi-task, prioritize, and manage time effectively

Read Full Job Description

Location

Rapid7 is conveniently located in downtown Boston, with plenty of restaurants, bars and public transport close by.

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Rapid741 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Boston
Marketing
new
Boston
Data + Analytics
new
Boston
Project Mgmt
new
Boston
Project Mgmt
new
Boston
Internships
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Sales
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Finance
new
Boston
Finance
new
Boston
Sales
new
Boston
Sales
new
Boston
Internships
new
Boston
Internships
new
Boston
Operations
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Sales
new
Boston
Project Mgmt
new
Boston