Operations Associate

About The Engine

The Engine opened its doors in June of 2017 to founders of early-stage companies working on disruptive technology. Founded by MIT, The Engine’s mission is to provide capital, resources, and comprehensive support to help founders build the next generation of world-changing companies. We are growing to a new 155,000 SF building in Central Square, Cambridge in September 2022. Our building will include offices, meeting spaces, bio & chem labs, and maker/fabrication space.

About the Role

Our Community Operations Team is small, so everyone collaborates and helps each other by taking on any task— big or small— and maintaining a "can do" attitude. The team works together to ensure that guests and residents feel well cared for, the physical space is functional and organized, and events are well-planned and run smoothly. Some work is independent while other work requires collaboration with other members of the team or The Engine Accelerator staff.

Areas of Responsibility

• Serve as account manager for resident companies including managing company requests, new staff onboarding, and general oversight of resident experience
• Monitor building badges and keys, program after-hours access to building; periodically update database system to ensure accurate information
• Act as communications point-person to member companies for internal events, offerings, and building updates
• Maintain database system, add new companies and residents, update rental agreements and process flow information for users on a regular basis
• Anticipate and prepare move-in/move-out of new companies and residents; understand their needs at all times
• Assemble and move furniture between offices when needed, ensure basic cleaning of vacant spaces
• Clean & tidy kitchen and common areas throughout the day, brew coffee, set-up team lunch, replenish snacks, run & empty dishwasher
• Greet visitors warmly and ensure an efficient hand-off to their host
• Provide support with event planning of all kinds, place and receive catering orders, set-up/breakdown furniture, work with host to ensure all preparation details are addressed
• Setup printer drivers and VoIP phones, troubleshoot conference room projectors, Apple TV, audio system, printers and wifi issues, conduct updates when necessary
• Maintain relationships with facilities team and applicable vendors, triage issues and place service calls, schedule routine equipment service and warranty appointments
• Download, scan and reconcile credit card invoice receipts on a weekly basis
• Assist the Engine staff with projects
• Complete other errands and tasks as needed

Qualities of the ideal candidate

• Mission-oriented, energetic and upbeat with the resilience and demeanor to meet deadlines in a fast-paced environment, while remaining calm and composed
• Effective communication skills
• Highly value teamwork
• Take ownership over tasks and follow them through to completion
• Detail-oriented and very organized, with solid time management skills
• Independent, reliable, and willing to learn
• Curious about tech with the capacity to learn and provide basic tech support
• Bring a fresh perspective and new ideas for improving experience and efficiency
• Appropriately social with fellow team members, guests, and staff

Job Requirements

• A Bachelor’s Degree or equivalent experience
• Relevant professional work experience
• The ability to work in-person on a full-time basis from Monday through Friday, including some early mornings and evenings
• Proficiency with Microsoft Word, PowerPoint, Excel, and Google Apps
• Ability to lift 35 lbs.