Online Community Administrator

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Online Community Administrator is responsible for executing and implementing engagement strategies within our online community. This role focuses on the operational side of community management ensuring that community activities, content, and moderation efforts are carried out efficiently. The ideal candidate follows the strategic direction and ensures smooth day-to-day execution.

Job Responsibilities

• Schedule and publish content, announcements, and updates across the community platform.
• Moderate discussions, enforce guidelines, and escalate issues when necessary.
• Manage automation tools, integrations, and engagement features within the community platform.
• Implement surveys, polls, and other interactive elements to enhance participation.
• Monitor and track engagement metrics, reporting insights.
• Support event coordination, such as AMAs, livestreams, and scheduled discussions.
• Respond to basic member inquiries and direct complex issues to the appropriate team members.
• Assist in testing new community platform features, troubleshooting technical issues, and optimizing workflows.
• Other duties as assigned

Required Qualifications

• You have a high proficiency operating a community platform, e.g. Higher Logic
• You have experience (2+ years) managing the logistics of a growing community of thousands of people, creating fun, dynamic, relatable and engaging spaces.
• You have a strong background (3 - 5 years) creating content, including blogs, social posts, video content, etc.
• You are effective at collaborating across the business; gathering content and needed information.
• You are a detail-oriented person: you carefully execute plans.
• You understand how SaaS companies operate to serve their customers.
• You are a doer who thrives on execution rather than strategy development.
• You are comfortable working behind the scenes to ensure community operations run smoothly.
• You are a reliable and responsive team player who follows directions well.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at [email protected].

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.