Manage vendor relationships and build a 12–18 month online chat roadmap. Develop and execute chat and customer engagement programs, analyze transcripts/metrics, maintain scripts and compliance, and communicate program insights.
Company Description
Who are we?
We are the 13th-largest bank in the United States and operates more than 1,200 branches and approximately 3,200 ATMs across 11 states.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionPeople in this position have been doing:
- Manage vendor relationships
- Build upon chat roadmap and socialize 12-18 month strategy
- Develop, refine and execute online chat and customer engagement recommendations
- Manage the monthly online chat transcript and metrics analysis
- Define and build an online chat service program
- Manage chat script maintenance and compliance
- Socialize chat program insights and results
Your pay,
- A base salary of $85,000 - $120,000
- Bonus of $5,000 - $10,000
- Relocation assistance
Ideally you'd have:
- 5 - 7 Years of In-depth understanding of online sales and marketing tactics, online chats, customer engagement and online customer service tactics
- Ability to manage multiple workstreams, build cross-functional relationships, and manage risk
- Experience in customer experience design, web analytics, and A/B split
- Bachelors degree, BA in eCommerce or Web Marketing preferred, MBA is an added advantage
- Like to travel (25%)
All your information will be kept confidential according to EEO guidelines.
Similar Jobs
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Leads onsite facilities and workplace operations, including service delivery, maintenance, vendors, budgets, capital planning, workplace improvements, team development, safety, business continuity, and incident response. Partners cross-functionally and with enterprise Facilities leaders to establish standards, metrics, governance, and scalable programs that improve workplace performance, reliability, compliance, and employee experience.
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
As a Software Engineer III, you will design, build, and enhance high-complexity components, mentor team members, and collaborate on projects, ensuring high-quality code and customer-centric solutions.
Top Skills:
AWSJavaJenkinsPostgresReactSpring BootSpring WebfluxTerraformTypescript
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead enterprise B2B integration projects for strategic customers using APIs, webhooks, connectors, cloud services, and scalable integration architectures. Translate business requirements into technical designs, build and review code, manage complex projects, troubleshoot deployments, and advise customers and internal teams on integration best practices. Collaborate with product, sales, support, and developer ecosystem teams while supporting multiple customer engagements and improving professional services methodologies.
Top Skills:
Agentic WorkflowsApps ScriptAWSAzureConfluenceConnectorsGitGoogle Cloud PlatformIotJavaScriptJIRALlm-Based ToolsModern DatabasesMulti-Agent SystemsPower BIPrompt EngineeringPythonRest ApisSQLTableauWebhooks
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
