Develop and maintain ServiceNow reports, dashboards, performance analytics, data extracts, and Power BI executive reporting. Build data models, KPIs, measures, and visualizations for operational performance, compliance, service health, and engineering effectiveness. Automate reporting, data collection, validation, distribution, and notifications using Power Automate, PowerShell, Python, or similar tools. Support Workspace ONE, Intune, macOS troubleshooting, monitoring, endpoint compliance, incident resolution, documentation, and change management.
Role : Omnissa Workspace ONE
Location : - Atlanta, GA 5 Days On site Is Must
Mode of Hire : Only Full time /W2
Priority skills (New!):
- Develop and maintain ServiceNow reports, dashboards, performance analytics, and data extracts to support operational and management reporting.
- Design and develop Power BI dashboards and executive-level reporting using ServiceNow and other enterprise data sources.
- Build data models, measures, KPIs, and visualizations that provide actionable insights into operational performance, compliance, service health, and engineering effectiveness.
- Identify opportunities to use automation, scripting, APIs, and workflow technologies to improve reporting efficiency and accuracy.
- Automate recurring reporting activities, data collection, validation, distribution, and notification processes.
- Partner with engineering, operations, security, service management, and leadership teams to define reporting requirements and translate them into measurable KPIs.
Experience developing automated reporting solutions using technologies such as Power Automate, PowerShell, Python, or similar automation frameworks.
Secondary skills:
- Experience supporting, using technology – Omnissa Workspace ONE, Microsoft Intune.
- Medium level of knowledge and experience with Apple MacOS Support and Troubleshooting.
- Monitor system performance, compliance and logging/monitoring
- Collaborate with engineering teams to resolve incidents based on log data
- Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement
- Troubleshooting methodology skills
- Must be able to document incidents and problem resolutions carefully and accurately
- Experience with change management concepts, tools and implementations preferred
Hexaware Technologies Boston, Massachusetts, USA Office
Boston, United States
Similar Jobs
Cloud • Information Technology • Security • Software
Lead and develop a distributed, multi-country Sales Engineering team supporting international SaaS revenue growth. Coach discovery, demonstrations, and Proofs of Value; improve technical win rates and POV efficiency; optimize technical resource allocation; and partner with Sales, Professional Services, Customer Success, and Product. The role also handles strategic deal reviews, escalations, executive customer discussions, performance analysis, competitive enablement, and implementation handoffs.
Top Skills:
Active DirectoryAndroidChorusGenerative AiGongIdentity And Access Management (Iam)iOSJAMFJumpcloudLdapLinuxmacOSMicrosoft EntraMicrosoft IntuneMobile Device Management (Mdm)Multi-Factor Authentication (Mfa)OktaOmnissa Workspace OneSalesforceSingle Sign-On (Sso)Unified Endpoint Management (Uem)Windows
Information Technology • Consulting
Administers and supports Omnissa Workspace ONE, Microsoft Intune, and macOS endpoints while developing ServiceNow and Power BI dashboards, KPIs, and executive reports. Automates reporting and operational workflows using Power Automate, PowerShell, Python, and APIs. Monitors endpoint compliance, system health, and security posture; partners with engineering, security, and operations teams; and documents incidents, resolutions, and change-management activities.
Top Skills:
APIsItilmacOSMicrosoft IntuneOmnissa Workspace OnePower AutomatePower BIPowershellPythonServicenowServicenow Performance Analytics
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Supports Pfizer CentreOne’s inside sales and marketing activities by reviewing and routing marketing-qualified leads, executing outreach sequences, documenting activity in Salesforce, and assisting with campaigns, content, meetings, reporting, and marketing projects. The role develops commercial expertise across marketing, inside sales, and business development while progressing leads toward initial meetings and BD handoff.
Top Skills:
HubspotExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft SharepointMicrosoft TeamsMicrosoft WordSalesforce
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
