Mobile Team - Planner / Scheduler - Framingham, MA

The Planner/Scheduler organizes and directs the day-to-day preventative and response maintenance operations and provides regular escalation and reporting to senior leadership. This position also provides administrative support to the site. The Planner/Scheduler is responsible for daily facility services work management and administrative functions.

 Job Responsibilities:

• Serves as the initial point of contact for customers and tenants as it relates to facilities requests.
• Develops daily dispatch and efficient work planning tools for the facilities services team.
• Prioritizes work orders to be performed in a timely manner for multiple maintenance groups based on service level agreements (SLAs) and preventative maintenance schedules.
• Contacts vendors and schedules subcontractor support of work as needed.
• Monitors escalations and repeat service calls and alerts management to various patterns of work.
• Generates corrective and preventative work requests in the computerized maintenance management system.
• Takes tenant calls and processes work request to facilities technicians including:
• Manage workflow and escalation process to ensure service level agreements (SLA) are met
• Report periodically on work order volumes, turn-around times, and measure productivity of workforce.
• Code and process facilities department invoices.
• Communicate work orders to technicians and resolve scheduling issues.
• Follows-up with requestors about work request status, expected completion and any delays.
• Surveys customers for satisfaction and quality auditing.
• Generate various standardized weekly reporting such as open and closed work order status and completion reporting.
• Maintain operational files, original equipment manufacturer specs, project close-out documents, regulatory files and other files as required by the site.
• Assist with quality inspections and occasional work order follow-up.
• Support work management training and continuous improvement.
• Provides administrative support to Program Director.
• Generate and distribute accurate, timely invoices for the Mobile Services team, ensuring all billable work is properly captured and documented.
• Monitor accounts receivable and proactively follow up on outstanding invoices to drive timely customer payments.
• Partner with the Mobile Operations and Finance teams to research and resolve billing discrepancies, missing documentation, and payment issues.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):

• Associates degree, high school diploma or general education degree (GED) required.
• Minimum of two years related experience in facilities operation and maintenance.

Preferred Qualifications:

• Computer skills including Microsoft Office Suite with high proficiency of Excel skills - Experience in formatting and manipulating templates and formulas
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or issues from clients, co-workers, and/or supervisor.
• Ability to effectively present information to internal departments.

Working Conditions and/or Physical Requirements

• The noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About UG2:

At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.

$80,000 to $90,000 annual salary