MFG EMEA Technical Services Team MES Leader

Job Description SummaryProvides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working
Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Roles and Responsibilities

• Contribute to the implementation of MES solutions utilizing the Software Suite and Agile Methodologies. Own technical deliverables during the entire lifecycle of the projects. Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations. Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments. Also make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process. Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction

• Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.

• Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market

• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.

• Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & Digital Implementation Services. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

• Proven experience in software projects utilizing Agile methodologies and CI/CD tools.

• Proven experience in software projects based on cloud/SaaS platforms and technologies.

• Proven experience in software programming (e.g., C#, Python, Java) and database technologies.

• Proficient in English

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead people/ programs / projects. Ability to document, plan, market, and execute programs.

• Established project management skills.

Additional Information