About the Team
The Product Strategy & Operations team helps Toast’s product organization operate at its best. We partner with Product, Engineering, Design, Go-to-Market, Finance, and other cross-functional teams to improve how product teams focus strategy, make decisions, and operate. We bring structure to ambiguity, design scalable operating systems, and solve high-priority problems that unlock better outcomes for our customers and our business.
A day in the life (Responsibilities)
As a Senior Associate, Product Strategy & Operations, you will work as a strategic and operational partner to Toast’s product teams. This is a highly cross-functional, project-based role focused on improving product strategy, operating rhythms, and execution. You’ll tackle ambiguous problems, build practical solutions, and help teams make better decisions with clearer data, better processes, and stronger communication.
This role is ideal for someone with a generalist consulting toolkit and a strong operator mindset—someone who can break down complex business problems, work fluently in data, and build durable systems that teams actually use. You should be equally comfortable developing a recommendation for leadership, building the SQL analysis behind it, and creating the operational mechanism that brings it to life.
In this role, you will:
- Partner with Product leaders and teams to identify strategic and operational opportunities, diagnose root causes, and drive high-impact improvements.
- Lead project-based work across product planning, roadmap processes, goal-setting, prioritization, KPI development, business case creation, and team operating models.
- Build scalable operating systems that improve how product teams work, including planning cadences, intake processes, decision frameworks, launch readiness mechanisms, and performance reviews.
- Translate ambiguous business questions into clear analyses and recommendations using SQL, spreadsheets, dashboards, and structured problem-solving.
- Design and implement practical solutions—not just recommendations—including workflows, tools, documentation, and cross-functional processes.
- Develop executive-ready materials that communicate insights, tradeoffs, and action plans clearly to senior stakeholders.
- Establish and track metrics that help product teams understand performance, execution health, and strategic impact.
- Partner cross-functionally with Engineering, Design, Finance, Customer Success, Sales, and other teams to align on priorities and remove friction.
- Identify opportunities to automate, standardize, or simplify recurring work so teams can move faster with greater consistency.
- Support special projects and critical initiatives across the product organization as business needs evolve.
What you'll need to thrive (Requirements)
- 2+ years of experience in management consulting, strategy & operations, business operations, product operations, or a similarly analytical and cross-functional role.
- Strong generalist problem-solving skills with experience structuring ambiguous issues, synthesizing inputs, and driving recommendations to action.
- Advanced SQL skills and a high level of comfort working directly with data to answer business and product questions.
- Experience building operational systems, workflows, or internal tools that improve execution and scale across teams.
- Strong analytical foundation with experience in dashboards, KPI design, performance tracking, and operational reporting.
- Excellent written and verbal communication skills, including the ability to create clear executive-level narratives and influence stakeholders across functions.
- Proven ability to manage multiple projects simultaneously and thrive in fast-moving, evolving environments.
- Strong judgment and attention to detail; able to balance strategic thinking with operational follow-through.
- Highly collaborative, low-ego, and comfortable influencing without direct authority.
- Bachelor’s degree required
Nice to Have
- Experience supporting Product and/or Engineering organizations.
- Background in consulting with exposure to operating model design, process improvement, analytics, or technology-enabled transformation.
- Experience with BI tools, workflow tools, experimentation frameworks, or lightweight automation.
- Familiarity with SaaS, fintech, commerce, hospitality, or restaurant technology.
- Experience translating strategy into durable mechanisms, not just slideware.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
Early Careers
Toast's Early Careers program is designed to launch students' careers by integrating them into the company's vibrant culture and impactful work. Interns and co-ops are treated as full-time Toasters from day one, given meaningful projects, and provided with mentorship from industry professionals. The program emphasizes hands-on learning, collaboration across teams, and the autonomy for students to develop and showcase their skills, supported by consistent feedback. Toast offers opportunities across various departments, including technical roles like Software Engineering and Data Science, as well as non-technical roles such as Human Resources and People Operations.
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