Manager, TIME Operations Alliance

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Passionate about precision medicine and advancing the healthcare industry?

Computer technology has had limited impact in healthcare. With recent advancements in AI, that’s about to fundamentally change. Tempus is a healthcare company at the forefront of that change.

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians. Our data empowers researchers to better characterize and understand disease, and to drive better outcomes through precise, individualized care.

We built Tempus to collect, structure, and organize data from disparate sources to power innovation and discovery. And now we are looking for a Manager, TIME Operations Alliance to join our rapidly growing TIME team. This role would focus on establishing and building partnerships with pharmaceutical companies while driving strategy and execution across TIME.

Manager, TIME Operations Alliance

The Manager, TIME Operations Alliance is responsible for cultivating and growing TIME partnerships with life science companies to support them in advancing their research and clinical programs using Tempus products. The Alliance Management professional is dedicated to ensuring the customer’s voice is always at the forefront of how Tempus can add value to the partner’s important work and, in the process, speed the delivery of care to patients.

Responsibilities

• Organize and execute client’s data provisioning operations in collaboration with internal partners

• Identify risks to data provisioning operations and work with internal partners to resolve issues 

• Provide operational and high level scientific support on areas of high need for individual clients

• Serve as a key point of contact in managing day-to-day focus on portfolio of projects being executed ensuring customer satisfaction and ability for continued growth of Tempus TIME business

• Understand the problems that partners need to solve and work closely with Business Development and internal Tempus teams to create proposals of how Tempus can assist in solving those problems

• Organize cross-functional working groups with partners and joint steering committees

• Assess need for engagement of Tempus subject matter experts across all product areas in coordination with Business Development and Operations

• Develop a clear understanding of all contracts relevant to partnership and work with internal stakeholders to ensure flawless execution

• Proactively identify and raise issues; act as a point of internal and joint escalation; develop and provide recommendations for resolutions

• Lead planning and execution of appropriate face-to-face partner meetings in coordination with cross-functional teams

• Lead account health progress checks internally, coordinating across diverse Business Development activities, varying proposals/projects, etc.

• Serve as the champion for the partnership’s strategic intent, managing partnership expansion opportunities and executing efforts to ensure the partnership realizes its long-term potential

• Maintain and expand collaborations with pharmaceutical partners/CROs to employ an innovative approach to rapid study start-up

• Oversee the execution of deliverables for a subset of pharma clients with a focus on quality and expeditious timelines

• Manage the day-to-day execution of studies within the TIME network from study start up through closure ensuring customer satisfaction and ability for continued growth of Tempus business

• Utilize knowledge of clinical trial development and study start-up to get a portfolio of trials ready for our network of sites

• Assist team in creation of innovative tactics, processes, tools, systems, and strategies to continually accelerate the completion of cancer clinical trials

• Collaborate with various teams within Tempus, to execute key deliverables including site operations, medical affairs, pathology, bioinformatics and data science. 

• Identify risks to assigned studies and work with internal and external partners to resolve issues

• Occasional Travel required (will vary by project)

• Other duties as assigned

Qualifications

• Bachelor's Degree and 7+ years of experience in working with complex clinical trials from a site, sponsor or CRO perspective

• Understanding of FDA regulations, GCP, study start-up, clinical trial agreements, trial budgets, IRB submission and pharma operations

• Collaborative team player; thrives in a high growth, rapidly evolving business environment

• Exceptional customer service skills and strong interpersonal and problem solving skills

• Proven track record of setting and achieving high personal standards of performance

• Highly organized and systematic, superb attention to detail, and ability to complete tasks with a high degree of accuracy and an eye towards process improvement

• Flexible and adaptable; ability to work independently in a fast-paced environment

• Proactive mindset that can operationalize implementable solutions, and can help move both internal and external stakeholders to quickly solve problems

• Executive presence and engagement experience - must be adept at business analysis and project management

• Understanding of translational research and discovery and clinical development at pharmaceutical companies

• Advanced understanding of Oncology and clinical trial operations

• Proven ability to navigate multi-faceted client and internal teams with success

• Exceptional account management, articulation of issues and an ability to navigate a wide range of stakeholders to solve problems

Preferred Experience

• Experience with rapid site activation

• Experience with a research networks

$110,000-180,000

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.