Manager, Revenue Operations

Reports to: Director, International Revenue Operations

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment. 

About the Role:

We are looking for an experienced individual contributor within the Revenue Operations team to establish reporting, develop key enabling tools, streamline processes and be a partner to our Sales team.  In this role, your responsibilities would include ownership of Sales operations, a strong partnership with our Enablement team and an end to end view of our tools and processes with an overall goal of improving productivity and efficiency for our Sales and Sales Leadership. You will have a direct impact to drive improvement in our core KPIs around pipeline generation, productivity given your role and how closely you will be partnering with Sales Leadership.

Who You Are:

• Process Architect: You have the autonomy to design and implement best-in-class sales workflows, systems, and tools (CRM, Sales Engagement Platforms). You're not fixing legacy systems; you're building scalable processes for the future.
• Data-to-Action Leader: Move beyond basic reporting. You will be instrumental in analyzing conversion rates, measuring rep performance, and identifying bottlenecks to unlock hidden efficiency and growth. You turn complex data into simple, actionable strategies.
• Cross-Functional Command: Act as the critical operational liaison between Sales, Marketing, and Finance. You ensure seamless integration and alignment, guaranteeing every lead is worked efficiently and every dollar spent on tech delivers ROI.
• Career Trajectory: This role is the path to becoming a Senior Manager of Revenue Operations. As we scale, you will grow your expertise and influence, moving from supporting a single function to owning a broader GTM operational strategy.
  
• Requirements: 
  • At least 4+ years of experience working with a Revenue organization and playing a key role in driving productivity for the full Sales organization.
  • Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company
  • Experience optimizing and rolling out new technology, workflows, and processes within a sales organization
  • Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment.
  • Experience establishing benchmark KPIs and working with business leaders to regularly assess performance. 
  • Use a data-driven approach to identify areas of improvement and focus for sales leadership. 
  • An ability to think strategically, act tactically and write effectively.
  • A creative problem solver that identifies new and innovative ways to drive sales productivity
  • A strong project manager who enjoys “making things better”
  • Enjoys working cross-functionally and building strong relationships with various stakeholders across the  business 
  • Demonstrates exceptional organizational skills and attention to detail
  • Experience with the B2B sales process and the tools it takes to succeed

What You’ll Do:

• Optimize and improve our existing sales processes to ensure scalability 
• Be the key partner to our sales
•  leaders, providing productivity gains and higher quality pipeline generation numbers 
• Design and govern lead management, routing, and qualification processes to ensure leads flow seamlessly and are actioned efficiently.
• Create and support on regular cadence of business reporting needs and SFDC dashboards
• Partner with our Insights and BI teams to dive deep within data and ensure teams are following processes to collect the right data and insights
• Partner directly with Sales and Marketing leadership to define and refine the Go-to-Market strategy. You will be empowered to test, iterate, and implement best-in-class outreach methodologies.
• Own the Quarterly Business Review (QBR) process, including working with leaders to create and refine templates and prioritize Asks of the Business coming out of QBR meetings from both leaders and individual contributors
• Anticipate the needs of scaling organization and be proactive in delivering the tools, processes, strategy and analytics that are needed
• Provide real time support on our sales tech stack and be able to troubleshoot issues regularly
• Evaluate, refine and identify areas of opportunity across our technology stack, processes and workflows that will enhance productivity
• Develop strong relationships with the sales team to understand and implement best practices 
• Partner with our Enablement team to roll out and improve training and adoption of existing tools and processes