Jobs at AlphaSense

Lead a global strategic client sales team serving major financial services organizations across buy-side and sell-side markets. Own aggressive revenue targets, account strategy, forecasting, pipeline development, enterprise sales execution, and team performance across NAMER, EMEA, and APAC. Build senior client relationships, coordinate cross-functional resources, support trials, strengthen brand awareness, and relay market and product needs to internal teams. The role includes regular global travel.

Lead and scale a team of account managers for large financial services clients to drive renewals, reduce churn, grow revenue, increase product adoption, forecast retention and expansion, hire and develop talent, and partner with Sales, Product, and Marketing to align customer-facing initiatives.

Build AlphaSense’s enterprise customer education program from the ground up. Lead custom education and implementation engagements, advise clients on deployment and API-based adoption, define engagement scopes and success metrics, establish repeatable account-team processes, and demonstrate program ROI. Partner with Customer Success, Implementation, Lifecycle Marketing, and Revenue teams to increase platform usage, integration depth, and customer value. Occasional travel supports strategic accounts and key kickoffs.

Manage and grow corporate customer relationships for a SaaS market-intelligence platform. Responsibilities include maximizing retention, driving product adoption, identifying expansion opportunities, forecasting renewals, preventing churn, conducting business reviews, engaging stakeholders, partnering with Account Executives, and sharing customer feedback internally. The role serves as the primary customer contact and advocates for both clients and AlphaSense.

Coordinates customer education initiatives across Product, Product Marketing, and Customer Education. Translates roadmap and launch updates into asset requirements, manages content across education channels, maintains templates and workflows, uses AI to automate repetitive tasks, aligns stakeholders, identifies risks, and supports deadlines and prioritization.

Supports marketing campaign execution by building and managing programs, maintaining data accuracy, cloning templates, and populating campaign information. Performs quality assurance on Marketo programs, reinforces operational standards, and creates documentation and build guides. Manages stakeholder intake, supports change-management communications, and contributes to workflow, template, and process improvements across a growing global marketing organization.

Lead and develop a team of 8–10 Account Managers responsible for renewals, retention, revenue expansion, forecasting, and strategic customer relationships. Coach team members, improve customer journey processes, reduce churn, uncover growth opportunities, and partner with Customer Success and Sales to deliver customer outcomes. The role also includes recruiting talent, managing performance visibility, handling senior-client relationships and escalations, and shaping account strategy through data-driven insights.

Manage and grow a corporate SaaS customer portfolio by driving retention, adoption, renewals, and expansion. Build relationships with users and executives, identify churn risks and growth opportunities, conduct business reviews, forecast retention, and collaborate with Account Executives. Serve as a customer advocate internally and an AlphaSense advocate externally while gathering product feedback and value stories to inform product, marketing, and sales strategies.

Leads the strategy, architecture, engineering, governance, and evolution of Salesforce and the broader revenue systems ecosystem. Builds and manages a high-performing team of engineers, architects, administrators, and technical professionals; establishes modern development, CI/CD, testing, deployment, observability, security, and governance practices; owns platform roadmaps and architectural decisions; and drives AI adoption across development and operations. Partners with executives and cross-functional leaders to balance scalability, reliability, data quality, compliance, technical debt, and business priorities.

Leads AlphaSense’s Financial Services channel research coverage across banking, insurance, and fintech. Develops coverage roadmaps, channel-check frameworks, expert source strategies, and structured questionnaires. Guides analysts and operations teams on project execution, expert targeting, feasibility, and quality. Acts as the primary financial services domain expert, identifies new research opportunities, maps value chains, and partners cross-functionally to improve scalable AI-enabled research workflows and deliver differentiated, actionable insights.

Build and operate AlphaSense's identity platform across user management, authentication, and authorization. Design scalable RBAC/ABAC/ReBAC systems, integrate authentication patterns (OAuth/OIDC/SAML), implement SCIM provisioning, and expose GraphQL/gRPC/REST APIs. Partner with security on SOC2/GDPR compliance, drive platform roadmap, champion testing, observability, and reliability, and operate autonomously from North America in close collaboration with the Helsinki team.

Design and deliver scalable prospecting methodology, training, playbooks, and coaching for SDRs/AEs/AMs; partner with RevOps and leadership to drive tool adoption, build signal-to-pipeline workflows, run pipeline initiatives (ABM, nurture, social), and measure KPIs to demonstrate pipeline impact.

Develop key enabling tools, streamline processes, create reporting, and optimize sales processes within the international revenue organization to drive productivity.

Lead product marketing for premium content, proprietary data, and Tegus Expert Call Services. Own positioning, messaging, launches, GTM strategy, and sales enablement. Partner with Product, Sales, Customer Success, and Competitive Intelligence to drive awareness, adoption, pipeline, and expansion. Build and grow a high-performing PMM team, run market/customer research, translate complex capabilities into role-based value props, and create sales assets and operating rhythms to connect GTM with product.

Lead design and reliability of a financial data extraction platform, minimizing human validation through AI, and enhance system correctness for scale.

Lead the architecture and reliability of a financial data extraction platform, reducing human validation reliance by enhancing accuracy and scalability of systems while leveraging AI-driven solutions.

Lead architecture and implementation of reliability platforms and SRE practices for a production SaaS. Build self-service reliability tooling, drive AIOps automation, advance observability (monitoring, tracing, profiling), lead incident response and postmortems, mentor engineers, and embed production readiness across teams to achieve 99.99% uptime.

Seeking a Staff Software Engineer to lead the design and evolution of the entity data platform, focusing on data ingestion, resolution, and delivering accurate data. Responsibilities include system architecture, improving reliability, and mentoring team members.

Own the zero-to-one lifecycle for structured financial data products, from analysis and data architecture through launch, testing, and iterative enhancements. Translate investor research and quantitative workflows into product requirements, partner with engineering and platform teams, validate solutions with customers and domain experts, prioritize initiatives, analyze competitors, and drive cross-functional alignment. The role requires strong financial-data fluency, product leadership, communication, and attention to detail.

Lead Customer Success Operations to improve CS productivity and efficiency. Own metric definitions (NRR, GRR, renewal, usage KPIs), operationalize programs, support CS tooling and workflows (Salesforce, Gainsight, Clari, Gong, Tableau), build playbooks and reporting, resolve escalations, and partner cross-functionally to drive adoption, retention, and growth.