Enablement Manager, Revenue Operations

Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI. Founded in 2022, we’ve grown rapidly by building infrastructure purpose-built for modern AI workloads. Our platform enables teams to move from experimentation to deployment with flexibility across cloud, on-prem, and hybrid environments. As a remote-first, globally distributed company, we are building the infrastructure layer that powers the next generation of AI systems.

The Revenue Operations team builds the systems, workflows, and operational infrastructure that support Runpod’s growing go to market organization. The team partners closely with Sales, Customer Success, Finance, Marketing, and People Operations to ensure teams scale effectively while maintaining speed and efficiency.

The Enablement Manager will play a foundational role in shaping how employees onboard at Runpod and how customer facing teams ramp, learn, and execute. This role supports both company wide onboarding and GTM enablement programs across Sales, SDRs, and Customer Success.

The Enablement Manager will own Runpod’s onboarding and enablement infrastructure across both company wide and go to market functions. This person will design scalable onboarding experiences for new hires while also building role specific enablement programs, sales playbooks, competitive intelligence systems, and customer success enablement resources. This role is highly cross functional and requires close collaboration with People Operations, Revenue Operations, Sales leadership, Customer Success leadership, and Marketing.

You will shape the onboarding experience for every new employee at Runpod and define how customer facing teams learn, ramp, and execute. Your work will directly improve ramp time, enable revenue growth, strengthen competitive positioning, and help Runpod scale its enterprise GTM motion.You will also have the opportunity to build scalable AI assisted enablement systems that keep onboarding materials, playbooks, and competitive resources current as the company evolves.

Responsibilities:

Company Wide Onboarding

• Create and manage a structured onboarding program for all new employees across Engineering, Product, GTM, Finance, and Operations 
• Partner with cross functional stakeholders to maintain onboarding materials and ensure information stays accurate and current
• Build scalable onboarding systems and feedback loops to improve the employee onboarding experience
• Track onboarding completion metrics and new hire ramp performance

GTM Onboarding and Ramp Programs

• Develop onboarding programs for Account Executives, SDRs, and Customer Success Managers
• Define role specific ramp milestones and time to productivity benchmarks
• 2Continuously improve onboarding content based on product changes, pricing updates, and competitive shifts

Sales Playbooks and Methodology

• Build sales playbooks for both PLG and enterprise sales motions
• Create frameworks for discovery, qualification, messaging, objection handling, and deal progression
• Partner with Sales leadership to operationalize sales methodologies such as MEDDPICC

Customer Success Enablement

• Develop Customer Success onboarding, expansion frameworks, and QBR resources
• Create expansion and upsell playbooks to support NRR growth
• Partner with Customer Success leadership on enterprise account enablement strategies

Competitive Intelligence

• Maintain competitive positioning resources and battle cards against infrastructure competitors
• Gather feedback from Sales and Customer Success teams to improve messaging and objection handling
• Partner with Product and Marketing to keep competitive materials current

Training and Development

• Run recurring training programs focused on product updates, sales methodology, and role specific skills
• Build self service enablement content libraries and coaching frameworks for managers

 Metric and Reporting

• Track onboarding effectiveness, ramp metrics, win rates, conversion rates, and expansion metrics
• Partner with Revenue Operations and People teams to build reporting infrastructure
• Continuously improve programs using data and feedback

AI Powered Enablement 

• Leverage AI tools to scale onboarding, content creation, and competitive intelligence
• 3Implement AI assisted coaching and conversational intelligence platforms
• Develop scalable AI driven enablement systems that reduce operational overhead

Requirements:

• Demonstrated experience building onboarding or enablement programs in high growth SaaS, PaaS, or
• infrastructure companies
• Experience supporting Sales and Customer Success organizations with training, playbooks, or onboarding
• Strong understanding of enterprise B2B sales processes and customer success workflows
• Experience developing written enablement content including playbooks, onboarding materials, and
• competitive resources
• Experience working cross functionally with Revenue Operations, Sales, Customer Success, Product,
• Marketing, and People teams
• Comfort using metrics and reporting to improve enablement effectiveness
• Active use of AI tools for content creation, coaching, or enablement operations
• Strong communication and organizational skills
• Successful completion of a background check

Preferred:

• Experience supporting both PLG and enterprise GTM motions
• Experience in cloud infrastructure, AI infrastructure, developer tools, or ML platforms
• Experience implementing enablement platforms such as Gong, Chorus, Highspot, or Seismic
• Experience building Customer Success enablement programs for enterprise customers
• Familiarity with MEDDPICC, MEDDIC, Challenger, or similar methodologies
• Experience in high growth startup environments

What You’ll Receive:

• The competitive base pay for this position ranges from $145,000 - $190,000. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location
• Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside.
• Generous medical, dental & vision plans 
• Flexible PTO- take the time you need to recharge
• Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication 
• Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.
• $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace

Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas