Manager, Processing

About Us

Finance of America helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they’ve earned while continuing to evolve how we serve and work together.

Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career.

To learn more about us, visit www.financeofamerica.com

Purpose of Role 

Ensures that new mortgage loan packages are processed and completed according to established policies and procedures.

Key Responsibilities and Expectations

• Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction.
• Exhibits observable sense of urgency in the execution of all job functions and duties.
• Meets or exceeds levels of Customer Service delivery established by the Company
• Responsible for maintaining a high standard of customer service within each pre-funding operations department within the Company and ensuring an observable sense of urgency is displayed by all team members under direct supervision
• Responsible for ensuring the integrity of all data entered into the Company’s operating systems
• Assists with any service related issues and provide appropriate coaching and training to team on how to handle and respond to difficult situations and/or clients.
• Actively manages day-to-day activities of the In House Processing Team to understand the needs and maintain smooth, timely and efficient processes.
• Identifies and resolves issues that arise and are consistent with normal daily operations of the In House Processing Department.
• Works with Underwriting Team Leads to minimize workload on the leads and individual underwriters by answering questions, brainstorming solutions, providing continuous training, and maintaining efficient processes for both teams.
• Understands and comprehends the overall plan for the company and the department and set specific goals for employees that will be suitable with the overall plan and are clear to the individual leads and teammates.
• Leads by example
• Regularly checks in and conducts team meetings to communicate the goals of the department in a positive manner to facilitate good team morale.
• Proactively identifies and communicates personnel requirements and issues to the Vice President of Operations to ensure fully staffed and effective team.
• Participates in the hiring and disciplinary process of direct reports.
• Continuously monitors internal processes to find ways to improve efficiency and tweak processes and procedures to keep Finance of America Reverse ahead of the competition.
• Responsible for maintaining quality standards in accordance with Company requirements
• Responsible for recruiting, hiring, training, mentoring, coaching and developing direct reports
• Overall responsibility for the performance of staff within each of the operations departments
• Oversees customer relationships with internal staff and mitigate employee turnover by maintaining positive and productive communications and customer relationships
• Ensures the loan process operates efficiently and effectively and timely while maintaining company service and quality standards from loan submission, underwriting, processing, document drawing and funding and closing
• Monitors and evaluates direct report team and provide performance management and feedback, coaching, counseling and remediation as required
• Responsible for maximizing the productivity within the group by recommending changes to process and/or systems to gain efficiencies
• Develops and implements strategies and tactics to refine the process to support corporate growth and goals
• Identifies strategic opportunities to enhance system and process through utilization/optimization of technology
• Implements, interprets and administers company policies, performance expectations and procedures to provide consistency throughout the loan origination process
• Maintains clear and consistent line of communication between direct reports, production, underwriting, account management, documents, funding and management team
• Manages pipeline assignment and distribution of workflow to insure adherence to acceptable turn time benchmarks and standards set by the Company
• Ensures all mandated and required procedures are applied to pipeline loans being cancelled or denied
• Remains current on company requirements/federal and state regulations to ensure compliance
• May be required from time to time to perform data entry tasks into loan origination system and to process loan files to maintain company standards relative to benchmarks, turn times and goals this includes covering processors pipelines whenever any are out of office.
• May be required to participate in various departmental, senior management meetings, etc. on an as needed basis
• Maintains regular meetings within the department and with your direct supervisor to ensure proper communication of goals, turn times and performance standards
• Performs other duties as assigned.

Direct Reports

• Yes

Qualifications - Experience/Skills/Competencies

• At least five to seven years of experience in mortgage banking or mortgage lending
• Prior Management and/or Supervisory Experience Required
• Prior experience working with automated Loan Origination Systems
• Proficiency with Microsoft Office
• Current knowledge of industry guidelines and procedures as well as federal, state and local regulations
• Knowledge of mortgage banking
• Analytical skills
• Ability to work with minimal supervision
• Unquestioned character and integrity
• Proven ability to lead large groups of employees
• Detail oriented
• Highly organized
• Multi-tasking and prioritization skills necessary
• Ability to work in a fast paced environment under time constraints
• Ability to organize and coordinate projects
• Excellent customer service skills
• Ability to adapt to change quickly
• Strong interpersonal skills and must be a team player
• Excellent communication skills both written and verbal
• Excellent Presentation Skills

Qualifications - Education – Required

• High School Diploma

Qualifications - Education – Preferred

• BA - Bachelor of Arts

Compensation

The base salary range for this position is ($120,000 - $145,400) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate’s work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

Additional Information

The application deadline for this job opportunity is 11/2/2026.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.