Manager of Instruction

JVS is a non-profit, non-sectarian agency.  Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive workforces.

JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education.  JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce. 

POSITION SUMMARY:

The Manager of Instruction oversees vocational ESOL, job readiness training, and related activities to support immigrant and refugee participants’ success toward job placement and career advancement goals. They build, strengthen, and grow key partnerships; supervise and support direct service staff; monitor and report all relevant program data and outcomes and evaluate programmatic success; and provide leadership around curriculum development, pre/post assessment tools, instructional quality, and staff professional development to assure participant and programmatic success.




Responsibilities include:

supervising and training vocational ESOL instructors and monitoring the effectiveness of instructional techniques and pacing;

instituting any necessary upgrades and changes to ensure success of the program;

collaborating with career coaches, support staff, and management across the division and across the agency as needed to assure goal attainment;

reporting and creating documentation for submission to JVS leadership, funders, and other stakeholders; and

at the discretion of the Director, leading instruction for classes or workshop(s) and/or provide coverage for instructors as needed.




The Manager is part of a larger JVS team, all of whom are supporting the education, training, and employment needs of participants and employers.  As an active member of JVS, they equitably contribute to agency performance goals and work to support the overall mission and philosophy of JVS.          




Program participants include immigrant and refugee adults seeking to advance their careers through training, education, and/or securing a new or better job. In addition to vocational ESOL services which this Manager oversees, all participants receive integrated, tailored career coaching overseen by other managers in the division.

ESSENTIAL JOB FUNCTIONS:

Build relationships, collaboration and teamwork:

support and promote the mission and philosophy of JVS both internally and outside the agency

understand the role of project collaborators, particularly if from other programs, and work together to achieve outcomes

establish relationships with key stakeholders (participants, managers, instructors, coaches, employers, partner organizations, funders) and work collaboratively in a structured and on-going manner

work collaboratively with and encourage collaboration between team members to assist participants in obtaining the skills needed to find and secure employment and ensure performance goals are met

attend and actively participate in staff meetings, strategic planning, and team-based projects

provide leadership and support to lead instructors, instructors, and coaches on site at the program

communicate regularly with the Director and other program leadership to ensure smooth delivery of services

regularly observe instructors and provide constructive feedback to staff

lead regular staff meetings and team-based projects

provide assistance to other JVS programs when needed

provide leadership in resolving disagreements and conflict in a professional and productive manner

establish instructor-student and student-student collaborative structures to help develop community and expressive environments

perform other duties as requested

 

Accountable and Results Focused:

 

take ownership of the Manager role as a leader with lead instructors, instructors, and other program staff

hire, train and supervise program staff

model expected behaviors for JVS staff and participants

generate strategy and solutions in response to unforeseen and planned changes, setbacks and challenges

be flexible to staff and participant learning styles, and set appropriate limits to ensure all staff perform successfully to meet program goals

assist program staff in areas of difficulty and provide additional support when needed

provide oversight of assessment, enrollment, delivery of services, pre/post assessment with the goal of ensuring that participants obtain their predetermined goals

create a work environment where all staff and participants feel heard, can express ideas, learn, problem-solve and succeed

work collaboratively with colleagues from across JVS to achieve and track outcomes

develop and modify curriculum based on the needs of both the participants and program

provide regular updates for the leadership team with dashboard indicators and details about enrollment, attendance, retention, and job placement

intervene where necessary in classes where goals are not being met and provide support and strategies for instructors to improve performance

 

Delivery of Instruction:

• develop and modify contextualized curriculum and daily lesson plans for English classes with the goal of supporting participants to get a new or better job
• deliver training to participants including all subject matter outlined in the curriculum with the goal of ensuring participants obtain the predetermined outcomes
• assign, edit and correct participant work in a timely and ongoing basis
• evaluate participant progress on a regular basis, as well as provide participants with feedback regarding performance in class and any obstacles that may be impeding progress
• provide guidance and support around differentiated curriculum development; participant engagement, retention, attendance and skill development; and substitute teach classes for the site as needed. 



Administrative/Communication:

• establish, track and meet program dashboard indicators (ex. enrollment, attendance, retention, skill attainment, client satisfaction)
• evaluate program performance on a regular basis and provide course correction when necessary
• communicate regularly with supervisor to ensure successful program performance
• ensure that all key program data in entered into relevant data tracking systems, is accurate and complete
• perform all administrative duties associated with instruction and class coordination – including coordinating and delivering information sessions and assessments, enrollment, participant learning plans, ensuring engagement and communication with enrolled participants, verifying attainment of program competencies/skills, and program completion
• develop and update class-related forms and procedures on an ongoing basis
• track and report attendance, homework completion, classroom participation and testing outcomes on a weekly/monthly basis
• regularly follow up and engage with participants who are not attending class
• contribute to program performance and summary reports for employers, funders, JVS leadership and other stakeholders regularly and as needed
• provide all supervisees with a written annual evaluation in accordance with agency procedures and deadlines

WORKING CONDITIONS:

Frequent meetings with clients, colleagues, and partners. Service delivery is currently hybrid (in-person at JVS offices and remotely online) and is subject to change. Required ability to work in-person at JVS offices weekly and community partner locations as needed. Preferred availability to occasionally lead and/or deliver services remotely in the evenings to accommodate changing client demands and program design.

EDUCATION REQUIRED:

BS/BA in Education or related field, TESOL Certificate and/or Masters preferred 

MINIMIUM QUALIFICATIONS AND EXPERIENCE:

• minimum 2-3 years of program/contract leadership and supervisory experience
• experience in curriculum development and/or workforce development for the adult learner
• ability to analyze course outcomes and propose means to achieve desired outcomes, if appropriate
• demonstrated ability to teach, motivate, and relate to adult learners; knowledge of adult learning theory
• demonstrated and effective presentation and facilitation skills both in person and remotely.
• ability to effectively collaborate and serve diverse individuals at all levels of the organization and externally
• strong Microsoft Office Suite skills
• strong interpersonal, written and oral communication, and organizational skills
• ability to work as part of a team as well as independently
• availability to manage and/or lead remote classes/workshops 1 evening per week preferred

CORE COMPETENCIES:

program development & oversight
coaching, developing & managing staff
quality improvement
leadership
instructional planning & delivery
accountability & results-focused
building relationships, collaboration and teamwork
communication skills
problem solving & judgement