The IT Support Specialist manages system infrastructure, coordinates IT activities, resolves technical issues, and supports software installation and maintenance.
Job Summary & Responsibilities
Automated Health Systems is seeking an IT Specialist to support technology infrastructure, system operations, and IT initiatives.
Benefits- Health, dental, and vision insurance
- 401(k)
- Employee wellness program
- Training and career growth opportunities
- Manage and support system infrastructure and operations
- Coordinate IT activities and oversee technical support
- Monitor system performance and resolve technical issues
- Collaborate with internal and external technology teams
- Support installation and maintenance of systems and software
- Ensure secure transmission and management of data
- Prepare reports on system performance
- Assist with technology improvements and IT projects
- Bachelor’s degree in Computer Science or related field required
- 3+ years of IT management or systems support experience
- Strong analytical and problem-solving skills
- Strong communication and technical documentation skills
- Experience with system infrastructure and integrations preferred
Automated Health Systems is an Equal Opportunity Employer.
Pay Range45,000-50,000
Similar Jobs
Hardware • Software
Provide technical support for tickets and walk-up requests in the Boston office, assist employees with IT-related tasks, collaborate across teams, and help improve support processes and documentation while developing broader IT support capabilities.
Top Skills:
Active DirectoryApple ProductsMicrosoft Products
Healthtech • Professional Services • Telehealth
Provides Tier 1–2 support for a remote workforce, troubleshooting Windows and macOS issues, managing tickets and SLAs, and documenting solutions. Owns employee onboarding and offboarding, IAM, access reviews, SSO support, Intune device management, endpoint security, hardware logistics, Google Workspace administration, and SaaS tools. Automates tasks with PowerShell and Bash while supporting SOC 2 and HIPAA compliance, audit evidence collection, and access-related remediation.
Top Skills:
Azure AdBashGoogle WorkspaceHappyfoxHipaaIammacOSMdmMicrosoft 365Microsoft DefenderMicrosoft IntunePowershellSoc 2SsoWindows
Social Impact
Provide on-site day-to-day technical support for employees across multiple locations: troubleshoot hardware/software, set up and manage accounts and devices, maintain IT asset inventory, support onboarding/offboarding, follow IT procedures, and escalate complex network or security issues to senior staff or external providers.
Top Skills:
LaptopsMicrosoft 365Mobile DevicesPrinters
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories


