The IT Support Engineer installs, configures, and maintains IT systems, providing support to employees, managing cloud applications, and developing documentation, ensuring efficient operations.
About the Role
As an IT Support Engineer, you will play a pivotal role in installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person/onsite and remote support to employees, ensuring seamless technology experiences across all locations.
This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
This role is based out of Validity's Boston, MA headquarters. In-office attendance is required on Tuesdays, Wednesdays, and Thursdays of each week.
This role requires in-person attendance during the interview process. Candidates not within a commutable distance of Boston, MA will not be considered.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties and Responsibilities
As an IT Support Engineer, you will play a pivotal role in installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person/onsite and remote support to employees, ensuring seamless technology experiences across all locations.
This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
This role is based out of Validity's Boston, MA headquarters. In-office attendance is required on Tuesdays, Wednesdays, and Thursdays of each week.
This role requires in-person attendance during the interview process. Candidates not within a commutable distance of Boston, MA will not be considered.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties and Responsibilities
- Administer and support Active Directory, on-premises and cloud servers, applications, and network infrastructure.
- Automate onboarding and offboarding processes using industry-standard tools.
- Champion the adoption of cloud technologies to deliver scalable, secure solutions.
- Provide prompt, professional IT support to local and remote employees.
- Manage back-office systems (servers, storage, networking) critical to business operations.
- Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).
- Develop and maintain documentation for IT operations and user education.
- Maintain hardware inventories.
- Ensure timely response to user needs.
- Build strong relationships with internal stakeholders, acting as a trusted technical advisor.
- Independently resolve technical issues, perform root cause analysis, and implement preventive measures.
- Assist with audit evidence collection and compliance activities.
- Communicate effectively with all levels of the organization.
- Proven experience administering large-scale O365 and Google Workspace deployments.
- Proficiency with desktop management tools (Jamf, ConnectWise, Intune, etc.).
- Experience with leading endpoint security solutions.
- Strong background in managing Windows and Mac endpoints.
- Expertise in back-office solutions: Cisco Meraki, Entra ID, Azure, Microsoft 365, Active Directory, Okta.
- Prior experience in a mid-sized enterprise IT team (250+ employees).
- Exceptional customer service and communication skills.
- Ability to participate in on-call rotation and occasional travel.
- Ability to work in the Company's Boston office on Tuesday, Wednesday, and Thursday every week.
- Associate’s degree in Information Technology or a related field, or equivalent professional experience preferred.
Top Skills
Active Directory
Azure
Cisco Meraki
Connectwise
Entra Id
Google Workspace
Intune
JAMF
Microsoft 365
O365
Okta
Validity Inc. Boston, Massachusetts, USA Office
100 Summer St, Suite 2900, Boston, MA, United States, 02110
Similar Jobs
Fintech • Information Technology • Insurance • Software
The Senior IT Support Engineer will provide IT support, mentor team members, manage user technology security, resolve problems, and handle budget responsibilities.
Top Skills:
BashFresh ServiceGoogle WorkspaceJamf MdmJIRAMicrosoft IntunePowershellPythonWindows 10
Software
The Senior IT Administrator installs, configures, and maintains core IT systems, providing support to employees and managing IT resources across multiple platforms.
Top Skills:
Active DirectoryAzureCisco MerakiConnectwiseGoogle WorkspaceIntuneJAMFO365Okta
Big Data • Fintech • Information Technology • Insurance • Financial Services
Analyze the life insurance industry to provide insights to leaders, develop partnerships, support marketing strategies, and enhance product strategies for competitive advantage.
Top Skills:
HexsureInsurance Illustration SystemsIpipelineMicrosoft Office SuiteWinflex
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
