The Senior IT Administrator installs, configures, and maintains core IT systems, providing support to employees and managing IT resources across multiple platforms.
About the Role
As a Senior IT Administrator, you will play a pivotal role in installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person/onsite support and remote support to employees, ensuring seamless technology experiences across all locations. This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
This role is based out of Validity's Boston, MA headquarters. In-office attendance is required on Tuesdays, Wednesdays, and Thursdays of each week.
This role requires in-person attendance during the interview process. Candidates not within a commutable distance of Boston, MA will not be considered.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties and Responsibilities
As a Senior IT Administrator, you will play a pivotal role in installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person/onsite support and remote support to employees, ensuring seamless technology experiences across all locations. This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
This role is based out of Validity's Boston, MA headquarters. In-office attendance is required on Tuesdays, Wednesdays, and Thursdays of each week.
This role requires in-person attendance during the interview process. Candidates not within a commutable distance of Boston, MA will not be considered.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties and Responsibilities
- Administer and support Active Directory, on-premises and cloud servers, applications, and network infrastructure.
- Automate onboarding and offboarding processes using industry-standard tools.
- Champion the adoption of cloud technologies to deliver scalable, secure solutions.
- Provide prompt, professional IT support to local and remote employees.
- Manage back-office systems (servers, storage, networking) critical to business operations.
- Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).
- Develop and maintain documentation for IT operations and user education.
- Maintain hardware inventories and ensure timely response to user needs.
- Build strong relationships with internal stakeholders, acting as a trusted technical advisor.
- Independently resolve technical issues, perform root cause analysis, and implement preventive measures.
- Assist with audit evidence collection and compliance activities.
- Communicate effectively with all levels of the organization.
- Proven experience administering large-scale O365 and Google Workspace deployments.
- Proficiency with desktop management tools (Jamf, ConnectWise, Intune, etc.).
- Experience with leading endpoint security solutions.
- Strong background in managing multi-vendor, multi-platform environments (Windows, Mac).
- Expertise in back-office solutions: Cisco Meraki, Entra ID, Azure, Microsoft Active Directory, Okta.
- Prior experience in a mid-sized enterprise IT team (500+ employees).
- Exceptional customer service and communication skills.
- Ability to participate in on-call rotation and occasional travel.
- Ability to work in the Company's Boston office on Tuesday, Wednesday, and Thursday every week.
- Bachelor’s degree in Information Technology or a related field, or equivalent professional experience preferred.
Top Skills
Active Directory
Azure
Cisco Meraki
Connectwise
Google Workspace
Intune
JAMF
O365
Okta
Validity Inc. Boston, Massachusetts, USA Office
100 Summer St, Suite 2900, Boston, MA, United States, 02110
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