IT Business Analyst

The Opportunity

We seek a motivated, forward-thinking business analyst passionate about creating exceptional customer experiences. As a business analyst within our US Segment (John Hancock), you will manage our Environment squad. Your responsibilities include coordinating with our vendor to manage system updates for our life insurance application, including certificate updates and system patches. We are looking for a candidate who thrives on collaboration, enjoys problem-solving, and leverages technology to achieve goals.

Office location: Toronto - Canada or Boston - USA

Work arrangement: Hybrid - 3 days in office, 2 days from Home; Remote working option is not available.

Position Responsibilities:

• Patching and Updates Coordination: Manage monthly patching and certificate/system updates to keep systems secure and current.

• Squad Coordination: Organize and coordinate squad efforts to efficiently meet project objectives.

• Obstacle Identification: Identify workflow obstacles and collaborate with team members to devise effective solutions.

• Agile Facilitation: Lead daily stand-ups, sprint planning, and sprint review meetings to promote agile project management.

• Workflow Documentation: Research and document workflow procedures and processes to support continuous improvement.

• Data Analysis: Analyze data to develop innovative solutions for business process improvement and informed decision-making.

• Process Coordination: Coordinate process changes, enhancements, and product implementations, including test plan development for successful execution.

• Collaboration with Engineering and Architecture: Work with Engineering and Architecture teams to create detailed system maps that illustrate data flow, processes, and interactions.

• Requirements Translation: Convert business and user requirements into Epics, Features, and User Stories for development teams.

• Solution Evaluation: Assess and recommend technological solutions that meet business needs and align with industry best practices.

• Stakeholder Communication: Facilitate effective communication between business stakeholders and technical teams to ensure alignment.

• Development Collaboration: Work closely with development teams to ensure successful system enhancements or new solution implementations.

• Performance Presentation: Present data analysis and product performance evaluations to stakeholders and cross-functional teams.

• Performance Evaluation: Regularly assess product performance against goals and benchmarks, identifying improvement areas and recommending optimization strategies.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Passion for working in Information Technology (IT).

• Experience with project management and agile methodologies.

• Strong analytical and communication skills.

• Proven teamwork and collaboration abilities.

• At least 4 years of experience as a business analyst.

• Minimum of 2 years of experience in the Life Insurance industry.

• Excellent verbal and written communication skills.

• Strong analytical and problem-solving skills.

• Experience with Agile principles or similar methodologies.

• Flexibility and a desire to learn.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.