Insurance Operations Trainee

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence.  Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step. 

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek.  Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• 3 weeks accrued paid time off + paid holidays each year
• Health insurance (medical, dental, vision)
• Annual 401(k) Employer Contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Free on-site fitness center
• Complimentary coffee and breakfast service
• Hybrid work schedules
• Working Advantage Discount Program
• Employee Assistance Program
• …and much more!

Job Summary

This position will consist of training for Personal and Commercial Lines of Insurance.  Training will be comprised of both policy and system comprehension. Training will also consist of working on projects for various departments.   This position will prepare trainees to apply for open positions within Underwriting and Insurance Operations, which includes Personal and Commercial Lines Underwriting, Products and Services, Service Center, Customer Engagement and Billing. This position has an in-office requirement 5 days a week at our Boston, MA location.

Responsibilities

• Provides support for all operations within the Insurance Operations and Underwriting Departments as needed.

• Verifies data through various internal and external systems to ensure accurate policy information.

• Compiles data to support the appropriate departments’ efforts to eliminate policy errors.

• Notifies Agencies of policy changes or errors.

• Reviews new business applications for accuracy, communicating any issues to Underwriting staff.

• Processes endorsements within required time frame.

• Performs other activities and special projects as required.

• College degree required.

• Commitment to providing excellent customer service to agents and policyholders.

• Ability to work both independently and within a team environment.

• Excellent verbal and written communication skills required.

• Strong working knowledge of Excel, Outlook, Word and Access.

• Detail oriented, able to plan and multitask effectively.

• Ability to understand difficult problems and provide solutions.