At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking an experienced Imaging Operations Manager to join our Digital Solutions team. In this role, you will be responsible for managing all branch and district imaging operations, from optimizing workflow performance to ensuring high standards of security and quality control. Your leadership will be pivotal in assessing facility performance, managing capacity planning, and driving key initiatives to enhance service delivery.
What You'll Do (Responsibilities)
In this role, you will:
Lead and Optimize Operations: Manage all activities related to imaging operations, analyzing and modifying workflow performance, and ensuring the proper maintenance of all related imaging equipment.
Drive Strategic Performance and Capacity: Coordinate local operations to ensure proper chain of custody and security, including capacity planning for throughput, system utilization (local disk, supplies, and processes), and maintaining a proper Disaster Recovery (DR) process.
Develop Teams and Support Growth: Support local sales staff, train new staff in all phases of the imaging process, and make recommendations to management on desirable additions, replacements, or changes to operational practices.
Security Compliance: Execute and oversee strict adherence to government, client, and internal security protocols.
Chain of Custody: Manage the secure handling and end-to-end chain of custody for all sensitive records and classified materials.
Audit & Review Readiness: Maintain a "constant state of readiness" for compliance audits and lead the preparation for formal security reviews.
What You'll Bring (Skills & Qualifications)
The ideal candidate will have:
5-7 years of computer experience, including a minimum of 5 years of experience in a Windows environment and imaging, with 2-3 years in management and operations.
Strong knowledge of security policies and controls related to imaging processes and proficiency in imaging operations, workflow, and imaging software (Kofax Ascent Capture preferred).
Proven ability in operations support, maintenance of imaging practices, and actively managing complex operational components like system utilization and DR processes.
Bachelor’s degree in Business or Computer Science (post-graduate education is a plus).
What We Offer (Benefits):
Location: 8200 Preston Court, Jessup MD
Shift flexibility required (1st or 2nd as business needs dictate)
Paid Vacation + 7 Paid Holidays + Sick Pay
Competitive compensation and benefits aligned with the experience.
Comprehensive health, wellness, and retirement plans (Medical, Dental, Vision Insurance on Day One; Fidelity 401(k) with match, Life Insurance, Short-Term Disability, Flexible Spending Account, Paid Volunteer Days).
Opportunities for continuous learning and professional growth (Education Reimbursement, Advancement opportunities).
Must be willing and able to obtain a Public Trust Clearance. Only US Persons are eligible for this level clearance, hence for this position, Iron Mountain will consider only US Persons.
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Iron Mountain Boston, Massachusetts, USA Office
1 Federal Street, Boston, MA, United States, 02110
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