People Operations Coordinator at Indigo

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We’re an international agtech startup pioneering an ambitious mission in a high growth industry where agriculture meets technology to solve our toughest climate and economic challenges. Through the use of data-driven insights, natural microbiology, and innovative digital technologies, Indigo is partnering across the supply chain, ultimately cultivating a scalable climate solution and enhanced partner ecosystem that beneficially serves farmers, consumers, and the planet alike.

Our mission is unique, and therefore our teams are too: from multigenerational farming gurus who understand the land as though it were an extension of themselves, to cutting-edge techies on the frontier of innovation, our teams are a reflection of the range of the stakeholders we serve: the Earth, the Farmer, and the Consumer.

The role of the People Operations Coordinator will be to provide first-line internal customer support (Employee & People Business Partner) and general People administrative support for Indigo’s People Team. This role will serve as one of three team members working on The People Operations Desk (POD). This role reports to the Senior Manager of Benefits and People Operations.

Responsibilities

People Operations Desk (POD)

  • Review & resolve requests coming through the People Operations Desk ticket system from People Business Partners, employees & managers
  • Monitor and manage ticket resolution within established Service Level Agreement timeframes
  • Escalate requests to key stakeholders/COE partners as needed.
  • Works closely with Payroll team ensuring timely communication of transactions within established Payroll deadlines
  • Perform administrative transactions, audits, and data maintenance of HR/People Team data in Workday.
  • Assist in ad-hoc People Team projects and initiatives
  • Is knowledgeable about Indigo’s benefits, policies, and procedures to deliver high-quality, accurate service

Onboarding

  • Handles New Hire Onboarding; including host & present New Hire People Orientation, I-9’s, E-Verifies, & additional related tasks
  • Responsible for all tasks involved in contract & temporary employee onboarding and offboarding 
    • Maintains an accurate list of contractors/temporary employees including their contract end dates, and communicating with key stakeholders to initiate onboarding or exit actions as their contract dictates

Understands and embodies our mission & core values

  • Excited by Indigo’s mission; believes that Indigo can fundamentally change the agriculture industry; can clearly articulate passion for our mission and values
  • Optimistic and innovative; solution-oriented; shows no signs of cynicism
  • Will be widely viewed as someone who personifies our core values, is committed to them, and leans on them when making decisions. Specifically:
    • Demonstrates a track record of high integrity - doing the right thing, owning mistakes, conducting oneself honestly
    • Values, communicates, and interacts with others with high levels of transparency and respect
    • Collaborates well across functions; creates an inspiring and collegial work environment

Competencies

  • Process-oriented
  • Adaptable
  • Time management, attention to detail, and organization skills in order to handle multiple tasks
  • Professional demeanor with excellent written and verbal communication ability
  • Able to keep sensitive info confidential  
  • Can handle repetitive work with a positive attitude  
  • Ability to improve process if known error is raised
  • Strong teamwork orientation both within and across teams, and ability to thrive on a diverse team
  • Understands upstream/downstream impacts
  • Strong interpersonal skills, patience, and customer service/centric orientation with desire to help resolve requests
  • Ethical
  • Understanding of deadlines and what it takes to meet them

Qualifications

  • 3+ years of experience in a detail-oriented, operations role, i.e., People Ops coordinator, HR Specialist, HR Coordinator, etc.
  • Proven success in fast-paced support or administrative capacity 
  • Experience conducting I9s & E-Verify requests
  • Prior experience working with People & Finance systems, Payroll & Benefit support
  • Microsoft Outlook, Workday, and Microsoft Suite preferred
  • Passion & interest for People Ops 

We’re building the technology to feed the world and fight climate change. We believe that through teamwork we can achieve more to benefit all of agriculture: from farmers to consumers to the planet. Game changers don't fit in a box. The requirements listed above are examples of what we think enables success in this role, but we recognize the impossibility of fully capturing a singularly perfect description, and we believe in the power of diversified and creative displays of skills and qualifications. We embrace unconventional. We embrace creativity. We embrace a challenge to the status quo. If the specifications in the list below aren’t an exact match... great! Apply, be you, and be proud that you aren’t ordinary (we certainly aren’t!).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypescriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

On the edge of Charlestown, we are within walking distance to restaurants and bars. The Sullivan Square T and bus stop is also right next door! We are currently working remote/hybrid with the exception of our fantastic Biotrinsic team who work from the office and lab space here.

An Insider's view of Indigo

What projects are you most excited about?

Our mission is to provide agronomists with unbiased real-time data we are collecting across thousands of acres at the ground level and from space. It's such a thrill to be working on the data and analysis perspective of this massively cross-disciplinary team that helps agronomists initiate data-powered conversations to provide substantial results.

Jyoti

Principal Data Scientist

How does the company support your career growth?

Since joining Indigo in 2018, my manager has always provided me with great feedback and room to focus on growing my skills from a dedicated API Engineer to having a strong full stack foundation. Simultaneously I’ve been encouraged to pursue a Tech Lead Manager role; a position I now occupy thanks to my hard work and the company's trust and support.

Jazmin

Tech Lead Manager

What are Indigo Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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