Notarize
We create user-friendly products to serve the most important & stressful moments in people's lives
Boston, MA
Remote

Director of Education & Training at Notarize

| Remote
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We're looking for a dynamic and creative Director of Education and Training to help us level up and improve our customer training and certification programs. With over 600% growth in our business this year, there are more and more people every day needing to be educated about Notarize platform. We offer different products for a variety of client and end-user types, with many more new verticals coming in 2021.
As our Director of Education & Training, you'll oversee the design and development of online e-learning programs and virtual courses, ensuring that our clients and end-users are equipped to deliver brand performance standards and drive financial and operations excellence. You will operate both tactically (creating training materials for the first wave of customers on a new product) and strategically (choosing and implementing a Learning Management System as our training needs mature). We're looking for an experienced training manager with engaging presentation skills and a desire to make a huge impact in a new role in a rapidly-emerging technology landscape.

What you'll do as our Director of Education & Training:

  • Oversee the development and delivery of professional, engaging, virtual/online training programs that impart product and compliance knowledge to a variety of groups and end-users
  • Review existing training programs and materials; drive enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry
  • Develop both informal and formal learning solutions to meet organizational needs, selecting the most appropriate strategies, methodologies, and technologies to maximize the learning experience and impact
  • Apply a data-driven approach to measuring the effectiveness of training programs, establishing key metrics and continuously iterating to improve results
  • Partner with business leaders to coordinate training needs and implementation of multiple training initiatives
  • Collaborate with internal teams, external teams, and management to ensure requirements are being met and projects are kept on schedule.
  • Work closely with internal stakeholders to ensure product updates and improvements are accurately reflected in training materials 
  • Manage and mentor training and e-Learning developers, fostering a team culture of professionalism, accuracy, and continual improvement
  • Maintain knowledge of new methods and techniques for training, ensuring our strategies exceed the changing demand of the industry

What we're looking for:

  • 8+ years of professional experience in the design, development and delivery of product and compliance-centered training materials and programs, particularly eLearning/virtual curriculums
  • Strong content creation skills, demonstrating an understanding of basic design principles, comfort with creative programs, and passion for creating engaging, effective training collateral in a variety of formats and across internal and external audiences
  • Demonstrated proficiency in the development of strategy, program design and implementation and roll-out of learning initiatives
  • Ability to facilitate safe and inclusive learning environments, confident enough to address difficult questions and effectively challenge learners where appropriate
  • Aptitude for partnering effectively and building strong relationships with credibility and trust, with team members and internal and external stakeholders
  • Thorough understanding of adult learning theory, learning technologies and instructional design methodologies
  • Proven record of successful supervisory experience, able to establish and nurture relationships with individuals of varying backgrounds and learning styles
  • Prior experience with managing a distance learning population
  • Experience evaluating training success through metrics/adoption and development of continuous improvement plans
  • Excellent communication and presentations skills; comfortable interacting with senior management to provide updates and insight into best practices for ongoing priorities
  • Positive, flexible personality, purposefully approaching challenges with creativity and imagination

Some of our benefits:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision
  • Unlimited PTO & flexible work schedules
  • Paid parental leave
  • Annual budget for personal learning & development
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Paid lunches (through Grubhub) & regular Lunch & Learn sessions 

Our core values:

  • Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth. 
  • Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.
  • Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences. 
  • Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.

Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you. 

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Where we are

Or main office was originally in Boston, but we're fully remote now, with employees working from home all across the country, in every department.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • KotlinLanguages
    • SwiftLanguages
    • GraphQLLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
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What are Notarize Perks + Benefits

Culture
Partners with Nonprofits
Recently we've partnered Friends of the Children, a group that works to provide underprivileged students with the tools and equipment they need for a better homeschooling experience.
Friends outside of work
Intracompany committees
Beyond our DEI group, Notarize has a variety of committees for managing fun activities, holiday-themed parties, and corporate giving.
Daily stand up
Team owned deliverables
Diversity
Diversity Employee Resource Groups
Our DEI group is involved with a number of important initiatives at Notarize, including recruiting, education & training, mentorship, and corporate giving.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Notarize pays 90% of the premiums for dental coverage for its employees, and 75% of the premiums for the employee's dependents, spouse, or domestic partner.
Vision Benefits
Notarize pays 90% of the premiums for vision coverage for its employees, and 75% of the premiums for the employee's dependents, spouse, or domestic partner.
Health Insurance Benefits
Notarize pays 90% of the premiums for medical coverage for its employees, and 75% of the premiums for the employee's dependents, spouse, or domestic partner.
Life Insurance
Wellness Programs
Employees have $100/month to spend on anything they need for their well-being, from office equipment to yoga classes to meditation apps.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employees are able to invest pre-tax dollars in a 401k plan through TransAmerica.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
in addition to our regular PTO, employees also receive "Pandemic Time Off" - employees are *required* to take off at least one day per month, to take care of themselves & their families.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Some Meals Provided
Employees get $30 through Grubhub every 3 weeks.
Recreational Clubs
There are non-work Slack channels that cover everything from music to pets to fantasy sports to boba tea. In non-pandemic times there are also yoga/exercise/running clubs that meet IRL.
Fitness Subsidies
Home Office Stipend for Remote Employees
Employees have $100/month to spend on anything they need for their well-being, from office equipment to yoga classes to meditation apps.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Lunch & Learn sessions are held every 2 weeks throughout the year. Anyone can sign up to present, anyone can attend, and they are recorded so if people are busy they can watch them later.
Promote from within
Mentorship program
Continuing Education stipend
Any Notarize employee, after one year of service, has access to $500 per year to put towards career/position-oriented events, classes, and other approved learning opportunities.

An Insider's view of Notarize

How would you describe the company’s work-life balance?

Leadership makes work-life balance a priority so that employees feel comfortable doing the same, which is really refreshing and so necessary, now more than ever. For example, we’re required to take a “Pandemic Day” every month (on top of any PTO we might also take). It’s a great way to ensure we recharge at a time when burnout is real.

Alexandra

Senior Customer Success Manager

What's the biggest problem your team is solving?

My team has been working to enable multiple signers in different locations to sign together in the same notary meeting. It's been quite challenging to implement technically and in a legally compliant way. It's exciting to be able to offer the flexibility of signing together, apart, especially in today's increasingly remote world.

Steph

Product Designer/Manager

How has your career grown since starting at the company?

I joined as a Notary in 2018, have been promoted multiple times, and now work as a Team Lead with 3 people under me. I've sharpened my skills in leadership, strategic thinking, data analysis, and effective communication. I've grown tremendously since joining Notarize, alongside the continuous elevation and growth of the company as a whole.

Tiara

Compliance Team Lead

How do you make yourself accessible to the rest of the team?

More than just being available, I've made a conscious decision to be extremely transparent about my own capabilities, struggles, background, etc. I hope this makes me more approachable and creates a culture where people can be open, honest, and supportive.

Pat

CEO

Jobs at Notarize
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