HR Operations Lead

About Definitive Healthcare :
At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people-paving the way for smarter decisions and greater impact.
We're headquartered in Framingham, Massachusetts, but we have 3 office locations globally, including locations in Sweden, and India. We've grown significantly since our founding in 2011 and have expanded our global client base to 2,400+.
We're also a great place to work. In 2024, we brought home a number of awards including Built In's 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and we were recognized as a Great Place to Work in India.
We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.
About the position:
As the HR Operations Lead , you will balance hands-on HR administration with driving process improvements that enhance efficiency, compliance, and the employee experience. You'll manage day-to-day HR activities across the employee lifecycle, serve as the system administrator for key HR platforms, and lead projects that optimize processes and support our global growth. This is a high-impact role for someone who can execute with precision while continuously improving how HR operates.
What You'll Do

• Administer HR processes and employee lifecycle activities-including onboarding, compensation, benefits, organizational changes, and offboarding.
• Serve as lead system administrator for HR tools such as Greenhouse (ATS), Betterworks (performance), Docebo (LMS), and other platforms, ensuring data integrity, user support, reporting, and optimization.
• Execute HR administrative tasks such as preparing employment documents, processing transactions in HRIS, and maintaining accurate employee records and audit transactions of team members for accuracy and compliance.
• Act as a trusted point of contact for employee and manager inquiries, providing timely, solutions-oriented support.
• Conduct audits and ensure compliance with HR policies, procedures, and regulatory requirements.
• Lead mid-sized projects focused on scalability, process optimization, and delivering a best-in-class employee experience.
• Partner with Talent Acquisition, Compensation, and HRBPs to strengthen operational workflows and ensure seamless program execution.
• Enhance employee and/or manager self-service tools to reduce manual transactions and empower employees.
• Maintain accurate and up-to-date process documentation, SOPs, and workflow guides.
• Proactively identify gaps, propose improvements, and implement changes that improve HR service delivery.
• Support compliance activities including SOX related activities, including reporting and documentation for internal and external audits.
• Perform other responsibilities as needed to support the HR Team.

What You'll Bring

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 7+ years of progressive HR or related experience, ideally in a high-growth, global environment.
• Hands-on experience administering HR systems (e.g., Greenhouse, Betterworks, Docebo, HRIS platforms), including configuration, reporting, and troubleshooting.
• Demonstrated success balancing HR administration with process improvement and project management.
• Strong knowledge of HRIS administration, reporting, and data accuracy practices.
• Experience supporting compliance audits and regulatory reporting (e.g., I-9, EEO, ACA, global labor requirements).
• Excellent problem-solving, analytical, and critical thinking skills.
• High attention to detail with a commitment to accuracy and operational excellence.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Clear, concise communication skills with the ability to simplify complex information.
• High level of integrity, professionalism, and discretion when handling confidential information.

Working Conditions:

• Standard office hours with occasional travel as required

Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information.
Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to [email protected] to confirm your status in the application process.