The HR Generalist will support retail teams with employee relations, compliance, onboarding, workers' compensation, and leave management, ensuring a positive employee experience.
With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
As an HR Generalist, Field Support at Sur La Table, you will play a pivotal role in supporting our retail teams across the country. You’ll be the go-to partner for district managers, store managers, and HR leadership helping them navigate employee relations, compliance, and operational processes with confidence.
This role is about fostering positive employee experience, ensuring fair and consistent application of policies, and providing solutions that keep our teams engaged and our operations compliant. You’ll combine your HR expertise with strong communication and organizational skills to deliver exceptional support where it’s needed most.
You will report directly to the HR Manager, Operations, and work closely with a passionate, collaborative HR team committed to delivering excellence to our retail organization.
This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.
What you get to do every day:
- Employee Relations & Compliance
- Address employee concerns and policy violations promptly and professionally.
- Support investigations into complaints, misconduct, and workplace conflict.
- Conduct exit interviews with employees, analyze feedback trends, and provide recommendations to leadership for retention and engagement improvements.
- Ensure compliance with employment laws and internal policies across all retail locations.
- Identify trends in employee relations and recommend proactive solutions.
- Partner with Legal, HR Leadership, and Field Leadership to ensure fair, consistent outcomes.
- Process onboarding paperwork and ensure timely, accurate HRIS setup for new hires.
- Manage the HR mailbox, responding promptly to store leadership inquiries.
- Monitor compliance with HR initiatives, audits, and required trainings; escalate when needed.
- Coordinate with third-party administrators on workers’ compensation claims.
- Serve as the first point of contact for employees’ questions and concerns.
- Track and maintain claims data in HRIS; identify trends and recommend safety improvements.
- Partner with third-party administrators to manage employee leave requests (FMLA, personal, and statutory leaves).
- Follow up on outstanding documentation and return-to-work clearances.
- Guide managers and employees through return-to-work and accommodation processes.
- Maintain accurate leave documentation and ensure compliance with applicable laws and policies.
- Fully remote position requiring reliable internet access and a distraction-free workspace.
- Extended periods of computer-based work in a home office setting.
- Ability to communicate effectively via phone, video conferencing, and digital platforms.
- Frequent written communication through email and other online tools.
- Willingness to support retail locations during non-typical business hours, including evenings and weekends, as needed.
Onboarding & Operational Support
Workers Compensation
Leave of Absence (LOA) Management
Physical Requirements
What you bring to the role:
- Bachelor’s degree in human resources, Business, Psychology, or related field.
- 3-5 years of HR experience, with a strong focus on supporting retail.
- Strong sense of ownership and a growth mindset are essential.
- Proficiency in HRIS platforms (e.g., Paylocity or similar) and Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
- Experience creating and maintaining HR SOPs and documentation.
- Excellent communication, problem-solving, and organizational abilities.
- Demonstrated use of HR data and analytics to inform decisions and drive improvement.
What’s in it for you?
- Joining Sur La Table isn’t just about having a seat at the table—it’s about helping redesign the table entirely. You’ll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer:
- Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
- AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
- Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
- Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies
What our interview process looks like:
- 📞Step 1: If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce Sur La Table.
- 🧠Step 2: You’ll complete a short AI or product-building challenge so we can understand how you approach problems and execution.
- 💬Step 3: Participate in deep-dive interviews with Sur La Table leadership focused on your experience, product mindset, and operational thinking.
- 📩Step 4: Offer. We’ll move fast for the right candidate.
For US-based candidates, this posting is intended for candidates that reside in the following states:
AZ, DE, FL, GA, IN, LA, MI, MS, MO, NV, NC, OK, OR, PA, TN, TX, UT, VA, WV, WI, and WY.
Our preference is for candidates who reside near our hubs in Northwest Indiana, Austin, Texas, and Toronto, Ontario.
Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The CSC family of brands is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].
Top Skills
Hris Platforms
Microsoft Office Suite
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