Helpdesk Specialist

Why this role?

We're looking for a Helpdesk Specialist to join our IT team, providing technical  support across all offices, facilitating internal usage of tools and systems, managing the offices’ IT infrastructure, and implementing policies and cross-functional IT initiatives that help enable Snyk to scale globally.

The IT team collaborates with all of Snyk’s departments to support the evaluation, implementation and operation of technologies across the different departments. 

You are experienced with existing technologies, and comfortable with new ones. You are a problem solver with excellent execution and communication skills. You will use this experience to define the systems and policies that will help Snyk in its rapid growth.

What you'll do:

• Supporting the day to day operation of Snyk’s offices, including Networking and Conferencing.

• Supporting Snyk’s employee base with a data driven approach and a focus on user satisfaction

• Supporting the onboarding of new employees, and offboarding of leaving employees

• Understanding our current technology stack and its usage across the company, as well as current gaps and requirements for future tools and systems

• Identifying and prioritizing organizational opportunities for automation, software adoption.

• Collaborating with the rest of the CIS team in defining policies and procedures, and making recommendations for operational best practices

What you bring:

• Have 2-3 years of experience as a Help Desk or Systems Engineer

• Have great tech experience & skills in the areas of problem determination, and troubleshooting of end user problems

• Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.

• Have demonstrated computer skills, Handle service requests from company users.

• High School Diploma or college courses/certificates in related field (computer science, information technology)

• Excellent Knowledge with macOS.

• Have strong technical skills and experience managing a large portfolio of business applications

• Excellent troubleshooting skills in hardware and software issues,Ability to diagnose and resolve advance technical issues

• Good understanding of computer systems, mobile devices and other tech products, including A/V equipment

• Multitask with the ability to work in a dynamic environment

• Are user-focused and enjoy building effective relationships with stakeholders at all levels of the company's

• Are able to adapt in a fast-paced environment, with the ability to manage competing priorities and multi-task

• Ability to cover after-office hours and weekend support if there are any infrastructure issues.

It'd be awesome if you also...

• Have good knowledge of networks, including TCP/IP, LAN, VLAN, WLAN. VPN systems (IPSEC)

• Have coding experience and experience with the use of APIs to automate processes and integrate systems

• Have experience managing access control systems and SSO

• Have a basic understanding of Linux OS

#LI-WR1

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development

- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers

- Health benefits, employee assistance plans, and annual wellness allowance

- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances