Provide 24x7 help desk support for a U.S. government customer, troubleshooting COTS and custom desktop/web applications, databases, and user account issues; escalate complex problems, support data application operations and migrations, and collaborate with developers and engineers in an Agile environment.
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
As a Help Desk Support Specialist, you will be working closely with the team of developers and engineers working in an Agile environment to support, design, and control data applications and formulate and execute data migration strategy. You must be willing to ask questions and dig deep to identify and solve problems experienced by the team and the customer and have a focus on continuous improvement, making thoughtful suggestions for areas of process enhancement.
As a Help Desk Support Specialist, you will be working closely with the team of developers and engineers working in an Agile environment to support, design, and control data applications and formulate and execute data migration strategy. You must be willing to ask questions and dig deep to identify and solve problems experienced by the team and the customer and have a focus on continuous improvement, making thoughtful suggestions for areas of process enhancement.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
What you will be doing:
- Will support the operation of a Help Desk (24x7 manning), providing consolidated, comprehensive technical assistance for software maintenance support for a US Government customer.
- Provide technical support for COTS products and customized desktop applications, web applications, databases, user account administration issues, and technical/functional support for individual user problems.
- Supports response to system user requests for assistance.
- Supports on-the-spot diagnostic evaluation. The scope of this support includes resolving the problem/providing support over the phone, or escalating the issue to the appropriate tier for resolution.
- Excellent written and verbal communication skills.
- Isolated environment with an internet connection in which to work remotely.
- Primary work shift will be weekdays EST but may include weekends periodically.
What you will bring:
- Must be a U.S. citizen with the ability to pass a background screening and obtain and maintain Public Trust.
- Bachelor’s degree in IT and 4+ years of relevant experience preferred.
- Requires strong analytical and organizational skills, including strong attention to detail.
- Strong interpersonal skills and ability to work collaboratively in a dynamic team environment.
- Experience supporting users of Microsoft products.
Benefits
Nuvitek is proud to offer a comprehensive benefits package:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
Equal Opportunity Employer Statement
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
About
Nuvitek is a systems integrator and technology service provider who strive to improve it's customers performance through technological innovation and by delivering IT services that are faster and more efficient.We are a team of engineers who are passionate about solving technology problems, we believe with the right team and the right technology, IT organizations can solve complex problems and make your business leaner, faster and more flexible.Our team of engineers has more than 20 years of experience delivering successful IT projects to Federal Government and commercial clients. Our services put technology to work for our customers so that they can devote all their energies to their core mission.With our strong pool of talented, expert staff, Nuvitek has a sterling track record of providing innovative and reliable IT solutions in the area of IT modernization, cloud integration, infrastructure automation, IT operations, IT service management and data integration to both government and commercial clients.We believe in getting things done effectively and efficiently with simple, innovative solutions. Nuvitek believes in going above-and-beyond and delivering results — outstanding results.
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